This topic

Remote Restart Home Hub 6

Thompson218 — Fri, 29 Oct 2021 06:41:11 GMT

My Hive Heating goes offline occasionally and a software restart seems to fix it. If this happens while away from home is there a way to restart my hub remotely? Its a HH6.

Re: Remote Restart Home Hub 6

licquorice — Fri, 29 Oct 2021 07:06:55 GMT

Re: Remote Restart Home Hub 6

Keith_Beddoe — Fri, 29 Oct 2021 07:17:07 GMT

@Thompson218

Possibly.

Can I reboot my BT router remotely?

The My BT app is the quickest and easiest way to get help when you need it, and you can manually update the router from your smartphone. The app also lets you restart your BT Hub remotely and track any faults you have raised.

https://www.bt.com/about-my-bt-app

This may only work with the latest smart hub 2, but you would have to try it.

I would expect it uses the same method that the helpdesk use, to remote restart your home hub. Because the BT app is only used by the account holder, you could not reboot another persons home hub.

Re: Remote Restart Home Hub 6

licquorice — Fri, 29 Oct 2021 07:29:17 GMT

Well spotted @@Keith_Beddoe I assumed that only worked when connected locally but can confirm it does work via 4g

That is with a SH2 however, can't confirm for hub 6

Re: Remote Restart Home Hub 6

Keith_Beddoe — Fri, 29 Oct 2021 07:36:52 GMT

I guess that is the reason why BT have opted for app control, as that is the method many of the other router manufacturers are now using. It also means that the account holder has full control over everything.

As the app has the same control as the helpdesk, via the management port, then it may work with all of the home hubs.

Re: Remote Restart Home Hub 6

Thompson218 — Fri, 29 Oct 2021 13:11:24 GMT

I can confirm that the App can restart the HH6, at least when on the home network. I'll have to test it when remote now!

Thanks for the help.

Re: Remote Restart Home Hub 6

licquorice — Fri, 29 Oct 2021 13:14:46 GMT

Just turn wifi off on your phone and use 4G to test it.

Re: Remote Restart Home Hub 6

Thompson218 — Fri, 29 Oct 2021 13:19:54 GMT

That just occurred to me, yes it worked.

Thanks again.

Re: Remote Restart Home Hub 6

Carlusha — Fri, 29 Oct 2021 13:59:21 GMT

Now @Thompson218 you should try and ascertain why the Hive decides to go offline occasionally.

It would appear you are not alone with this problem!

Re: Remote Restart Home Hub 6

Thompson218 — Fri, 29 Oct 2021 14:59:58 GMT

Especially if you have Hive 😉

Re: Remote Restart Home Hub 6

licquorice — Fri, 29 Oct 2021 15:04:07 GMT

Not being familiar with Hive, does your Hive device have the option of setting a static IP address on the device itself? If it does, I suggest trying giving it an IP address outside of the DHCP range of the hub and see if that resolves the problem.

Re: Remote Restart Home Hub 6

Thompson218 — Fri, 29 Oct 2021 18:59:44 GMT

Its not configurable by the user as far as I know. It connects to the HH6 by usb (for power) and ethernet. I'm going to keep a log of how often it loses connectivity and contact them when I have more data.

Thanks for the suggestion though.