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Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

PaddyB — Fri, 29 Oct 2021 13:54:18 GMT

Hi All,

Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

SGAB208326 and SGAC208326 have been made available as of 29th October 2021.

Important Upgrade Advice for Premium Whole Home Wifi Customers:-

For those on an older version than 8224 you will not be able to upgrade directly to 8326, therefore you will need to first update your discs to SGAB208224/C before having access to any further updates, including this release.

Since the last firmware release on Premium and Whole Home 6, there are many new features supported by the firmware and app that will deliver an even better customer experience, as well as a wide range of bug fixes for existing features.

Changes since SGAC20822A:

New features include:

Improvements/bug fixes for Ethernet connected discs (to another disc or direct to router)
Fixed issue with disc LED brightness reverting to High from Off setting
New Guest Wi-Fi reduced priority feature (Whole Home Wi-Fi 6 only)
Fixed issue where devices connected to router sometimes showed as connected to WHW
Improved handling of Ethernet cable disconnects/reconnects with Home Hub 5A
Device list improvements for Ethernet connected devices

Additional specific customer issues fixed:

- New firmware upgrade server certificates included

Upgrade advice:

After the update, we recommend you leave your discs for a few hours to allow them to settle into their configuration
During this time your Wi-Fi connection will be working fine, but you may see lights turning orange and blue and short drops in connection. If this happens we recommend not moving your discs or adjusting any settings
When your network has settled, you may also notice that the disc layout displayed on the App is different or that your devices connect to a different disc – this is completely normal
If you have good internet connection on all your devices, your Whole Home Wi-Fi is working properly so there should be no need to change its layout or network configuration
As this is a major firmware release, if you see any new issues after the upgrade, we recommend performing a factory reset of your system. You can use the new Backup and restore feature in the app to save your settings before the reset to save time in setting up again.
If you wish you can rollback to version 822A, although it will named 822C as it includes the new firmware upgrade certificate

If the new firmware is not working as you’d like, try powering off/on all the discs at the socket and allow them to reconnect and settle. If you still need help afterward, come back to us, here on Community, or contact the helpdesk on 0808 100 6116 or email btconnectedhome@bt.com so that we understand your issue and help fix it.

Thanks,

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

tonyw1 — Sun, 31 Oct 2021 10:23:30 GMT

Upgraded with no problems but I do have a question.

Since the previous version, 822A, had proved completely reliable for 28 days I was hesitant to update but did so because it was stated that downgrading to the previous version is possible, but I can't see any way to achieve this . Not that I want to, but the option would be nice if any problems crop up.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

Dan-O — Sun, 31 Oct 2021 17:00:59 GMT

Hi @tonyw1

For reference you would need to use the web interface to rollback, via btwhole.home/rollback.htm. The current rollback version is SGAB/C20822C which is the same as 822A but with an added firmware upgrade certificate so behaviour/functionality is the same.

Dan-O

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

bigmick777 — Mon, 01 Nov 2021 16:47:11 GMT

I've been posting regularly on the earlier FW update threads after I've tried each upgrade. (last thread is now locked)

I still have regular reboots - on this version, this afternoon, it's rebooted 5 / 6 times.

Most I've ever had is 7 days up time and that has generally been after a full power off of all discs and restart.

On previous versions I've tried factory reset (restoring settings) to no improvement.

I will try a full factory reset on this firmware and setup from scratch (not restore), at the same time I will change over the master disc to another one.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

bigmick777 — Mon, 01 Nov 2021 19:58:23 GMT

Ok, so I've just done full factory reset on all 3 discs.

Changed the master disc with another

Setup the (new) master from scratch (no restore)

Added 2nd, then 3rd.

Unfortunately system is still rebooting every 15 minutes or so.

I've reset the router just in case but still a major issue.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

Dan-O — Mon, 01 Nov 2021 21:46:14 GMT

Hi @bigmick777

Can you confirm how all your discs are connected (Ethernet, Wi-Fi star or daisy chain), what type of Ethernet cable you're using (cat5/6/7, 2 pair or 4 pair) and which router you have?

Dan-O

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

tonyw1 — Mon, 01 Nov 2021 22:05:44 GMT

I had constant rebooting when I first got the discs, it turned out to be the router (Smart Hub 6) that was repeatedly dropping the ethernet signal. I changed it for another one and the problem went away.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

bigmick777 — Tue, 02 Nov 2021 08:41:56 GMT

Can you confirm how all your discs are connected (Ethernet, Wi-Fi star or daisy chain),

WiFi - current topology is showing daisy chain

what type of Ethernet cable you're using (cat5/6/7, 2 pair or 4 pair) and which router you have?

Pretty sure it's CAT 6 - I can try and swap if there is a recommended?

VM Superhub4

Note - I rolled back the firmware last night, didn't factory reset (so no setting changes etc) and the discs have been up since.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

richardar1969 — Tue, 02 Nov 2021 19:22:45 GMT

Unfortunately this still hasn’t fixed the problem that was introduced in the recent flurry of firmware updates that means none of the streaming services work reliably on any of my televisions.

Everything other than Ethernet backhaul had worked perfectly for two years until these updates.

BT customer support escalated the problem to second line support over three weeks ago and I have heard nothing since.

Having paid a hefty sum for four discs that worked until these updates, I am very disappointed that they may now have to go in the bin and be replaced by another brand.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

notnud23 — Tue, 02 Nov 2021 20:33:34 GMT

So I am currently on the 822A firmware it would appear. I don’t have problems with re boots etc but streaming tv does seem patchy (including bt sport). Really don’t know when streaming problems started but could well be that it was when 822A was installed. 822A auto installed without my permission on 24/09. Auto update was off but it still went ahead…. At least this time it is giving the choice for now. I really am reluctant to upgrade as I do not have the time nor the inclination to do multiple resets, roll backs or whatever hoops I will need to jump thru to make the System work. Please BT can you give me some confidence the the upgrade will work first time and continue to do so. These things are not cheap so come on BT please.

help please

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

notnud23 — Tue, 02 Nov 2021 20:37:05 GMT

Forgot to say I am on fttp with a rock solid 250mB download, as checked on multiple devices so bandwidth is not the issue with streaming freezing and going fuzzy.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

RockhopperJ — Tue, 02 Nov 2021 20:37:29 GMT

Snap… did the 8326 update on Friday last week (29th Oct)… since then the slave discs are in a constant state of either rebooting, flashing blue or solid red. The master disc seems to remain solid blue suggesting it’s working, but actually it’s constantly reseting every 10-15 mins dropping the internet. I had to do an emergency roll back to 822C (same as 822A I’m told?) in between failed Teams calls yesterday and touch wood etc., some stability has returned. Still having the original problem with the discs seeing many of my IoT devices in terms of MAC address and IP (supplied buy my ASUS RT-AC87U router with Wi-Fi off), but each IoT device is not seeing the web and appears disconnected?

I don’t actually believe BT will ever fix these problematic discs especially now they WiFi 6 version is out 🤬

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

foz — Thu, 04 Nov 2021 09:17:11 GMT

Factory reset btwh system and set up from fresh.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

RockhopperJ — Thu, 04 Nov 2021 10:36:19 GMT

So up date…

822c roll back stability lasted all of 24hrs, then daisy chained Wi-Fi discs would start disconnecting devices forcing the devices to try and jump on to the master and effectively not be near enough to be suitable for Teams calls due to low bandwidth/connection speed etc. Various power cycles later and the whole bloody lot is resetting flashing blue, red, solid blue but no internet and nothing on salve discs. The slave discs in the app reported ‘incompatible firmware’ yet where all on the identical firmware when checked and also would not go in to pairing mode. Next step re install 8326 update… then all broken, nothing working. Factory reset master disc and started again as a single disc. Rolled it back to 822c again, connected the slave discs in star connection via Ethernet direct to router and left for half a day, eventually I was able to manually add these slave discs but not on the iPhone or Android app, but only via the web GUI as the app wouldn’t show/find them and reported the master disc as offline which it wasn’t.

Now have the slave discs in Wi-Fi daisy chain mode meaning the 3rd disc is significantly slower then when in Wi-Fi star mode BUT has now all been up and stable with only 4 or 5 Wi-Fi disconnects for coming up for 48hrs…

My advice… totally avoid the latest update its yet again more garbage you can I’ll afford to inflict on yourself when trying to work from home and support multiple users and streaming devices. For the cost of this equipment it’s total unacceptable

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

foz — Thu, 04 Nov 2021 10:55:40 GMT

i cant speak for this latest firmware as i have only just upgraded (i will report back my findings in a week or so) but the previous beta SGAB/C20822A i had similar issues as yourself i to rolled back etc, i had tired resetting the disc that kept rebooting etc tried resetting the primary but after factory resetting all discs and reconfiguring hay presto last uptime was 8 days before i just upgrading this morning to this version. The old firmware is leaving something behind in nvram i expect.
I would upgrade to latest fw then factory reset when convenient, make sure its reset no SSID's left behind or admin passwords if you've changed these and reconfigure from fresh clean install.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

bigmick777 — Thu, 04 Nov 2021 13:34:12 GMT

Hi Foz,

I upgraded to this latest version, full factory reset of all discs with no restore so back to default SSD. I then changed the SSD. After a very short period system was rebooting every 15 mins.

As such, I rolled back and reset again - it's not rebooting every 15 minutes now - slave discs have been up solidly since (nearly 3 days) the master rebooted itself a day and 13 hours ago - which has been a regular problem for me (master rebooting every couple of days). When I reset, I changed the master disc with a slave to rule out hardware.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

RockhopperJ — Thu, 04 Nov 2021 14:56:50 GMT

Hi Bigmick

Sounds very similar to my experience.. I’ve had the master reboot once more since my last post but slaves all reconnected quickly without issue. Seems 822C is significantly more stable than the current update. For clarity in my last post I probably didn’t make clear that after ever upgrade/rollback I do a master reset of all discs. Then laboriously go back in via the GUI and reset all my groups and correct device names etc.

FYI - I’ve circa 54 active Wi-Fi connected devices at any one time, I’m wondering if that load isn’t helping it?

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

tonyw1 — Sat, 06 Nov 2021 22:16:01 GMT

After 7 days on FW 208326, one of my 30 devices disconnected followed shortly by another 2, they all showed as connected both on the app and the GUI but they weren't. I tried the refresh connection facility on the app, but no go so I have rolled back to the previous version which had worked faultlessly for a month and all devices are now up and running on SGAB20822C.

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

RockhopperJ — Sun, 07 Nov 2021 10:34:49 GMT

822C is still going strong for me… I’ve had 3x disconnections with the slave disc in my office, flashing red typically mid Teams call. When it does usually causing the call to report ‘bad network performance’ as my Mac then tried to jump across to the master disc down stairs across the other side of the house to try and continue. The slave will reconnect within a minute or so and everything is usually back to normal. I’m still getting problems with devices (usually security cameras or TP-Link TP100 remote plugs) showing as connected in the GUI but are actually disconnected and the only way to recover that is force a network reboot but this has been a day one unresolved issue since first purchase.

Aside from that inconvenience, 822C has been reasonably stable. And despite the iOS or Android app showing a firmware update is available, I’m avoiding it until BT acknowledge the latest firmware is broken and fix it….

Imagine paying over £400 for a 4 disc system that has never worked as described or as designed, and BT’s only response is to ignore the problem and focus on launching a newer Wi-Fi 6 version. It’s my belief we should all be compensated with a free hardware upgrade for providing beta testing for that past 18+ months

Re: Premium & Whole Home Wi-Fi 6 SGAB/C208326 now live

bigmick777 — Mon, 08 Nov 2021 11:44:31 GMT

Rockhopperj - still same here. After one master disc reboot on 822C, the discs have now been up for nearly 6 days on master, nearly 7 days on the secondary discs. This new firmware needs pulling IMO as it's extremely unstable. Simply rolling back for me fixed the constant reboots I had when I ran C208326.