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Overseas, Turn in Smart Hub 2 Equipment Issue

bcunderw — Sun, 14 Nov 2021 20:06:09 GMT

I recently moved overseas and canceled my BT broadband subscription with enough time to receive the Smart Hub 2 returns bag. However, the bag never arrived and so I could not turn in my BT equipment before I departed the UK. What are my options and how can I remove the equipment return charge? Thanks.

Re: Overseas, Turn in Smart Hub 2 Equipment Issue

imjolly — Sun, 14 Nov 2021 20:10:09 GMT

Get someone else still in UK to return equipment on your behalf

Re: Overseas, Turn in Smart Hub 2 Equipment Issue

bcunderw — Tue, 16 Nov 2021 01:51:22 GMT

I do not know who moved into the house I was letting and not sure if the equipment return bag was ever delivered. I do not have a UK number to try and contact BT and they do not have an contact email.

Re: Overseas, Turn in Smart Hub 2 Equipment Issue

gg30340 — Tue, 16 Nov 2021 05:26:03 GMT

Contact BT from outside the UK

+44 150 174 7714

Monday to Friday 8am - 9pm

Weekends and bank holidays 8am - 8pm