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Whole Home Wi-Fi v1.02.13 build07 Full Release

JohnC2 — Mon, 15 Nov 2021 09:08:08 GMT

Maintenance Release v1.02.13 build07 has been made available on the firmware server as a Full Release on Monday 15th November 2021 for Whole Home Wi-Fi.

Changes since v1.0.2.12 build02:

A fix to resolve 2.4GHz device setup mode incorrectly showing as 'Enabled' although it is actually disabled
Status of Ethernet disc now shown correctly on GUI Overview screen
Schedules no longer deleted and removed if user pauses the app and hits TROUBLESHOOT screen
General security and stability improvements
Updated Digital Certificate for firmware upgrade server
The following security patches:-

CVE-2021-20090 - a path traversal vulnerability in the web interfaces
CVE-2020-24588 - aggregation attack (accepting non-SPP A-MSDU frames)
CVE-2020-24587 - mixed key attack (reassembling fragments encrypted under different keys)
CVE-2020-24586 - fragment cache attack (not clearing fragments from memory when (re)connecting to a network)

Changes since v1.0.2.13 build06 Early Adopter:

Updated Digital Certificate for firmware upgrade server

Standard upgrade advice:

After the update, we recommend you leave your discs for a few hours to allow them to settle into their configuration
During this time your Wi-Fi connection will be working fine, but you may see lights turning orange and blue and short drops in connection. If this happens we recommend not moving your discs or adjusting any settings
When your network has settled, you may also notice that the disc layout displayed on the App is different or that your devices connect to a different disc – this is completely normal
If you have good internet connection on all your devices, your Whole Home Wi-Fi is working properly so there should be no need to tamper with its layout or network configuration

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Crickers — Mon, 15 Nov 2021 18:59:15 GMT

Currently getting the following message when checking for firmware updates " There was a problem completing the firmware check. Please try again in a few minutes."

Have tried updating from both GUI and android app, been like this for a few days. Have also tried updating DNS to 8.8.8.8. Appears to be resolving pbtsu.bt.motive.com

Non-authoritative answer:
Name: dbtsu.bt.motive.com
Address: 207.71.32.159
Aliases: pbtsu.bt.motive.com

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Dan-O — Mon, 15 Nov 2021 21:43:29 GMT

Hi,

Which firmware version do you have installed currently @Crickers?

Dan-O

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Crickers — Mon, 15 Nov 2021 21:47:34 GMT

Running v1.02.12 build02

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

IanK3 — Sat, 20 Nov 2021 20:07:35 GMT

Is the update server down? I just connected some a set of new discs (firmware v1.02.06 build12) but both the app and http://mybtdevice.home/index.htm won't update. System logs says:

20.11.2021 20:03:06 HTTP-Can't connect to BT auto upgrade server.

The app says "There was a problem checking for the updates."

The discs are otherwise working, albeit not showing all connected devices. Am I doing anything wrong?

Thanks.

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

cliveybme — Sun, 28 Nov 2021 17:33:30 GMT

Is there an answer to this? I'm still getting "There was a problem checking for the updates" reported from the android app.

Answer = persistence I think...

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Yelekreb — Mon, 29 Nov 2021 09:23:01 GMT

Since upgrading I am find find BTwholehome much less stable. More frequent drop outs and app says it can't connect to BTwholehome (even though the phone is using the wifi). Restarted multiple times etc - any ideas?

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Crickers — Mon, 29 Nov 2021 09:36:41 GMT

I've done a little more investigation and I believe although the server appears to be online, there seems to be a problem routing traffic from some locations. Nothing that can be done to resolve as a user, BT needs to investigate this.

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

cliveybme — Mon, 29 Nov 2021 11:54:16 GMT

Well.... persistence seemed to have paid off, and after a few more attempts all 3 devices have seemingly been updated and seem to be working. I've not seen the problems Yelekreb above has reported, but early days I guess.

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Yelekreb — Tue, 30 Nov 2021 10:19:28 GMT

Thanks for the update. After multiple restarts I have service again...for now!

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

foz — Tue, 07 Dec 2021 13:09:13 GMT

Any further reports backs about stability on this update now you guys had it running for a period of time?

Slightly reluctant to upgrade with the issues we are having with premium disc's firmware, these BTWH01 discs running v1.02.12 build02 has been very stable for a long time.

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

cliveybme — Tue, 07 Dec 2021 19:14:36 GMT

Nothing obvious so far.

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Crickers — Wed, 08 Dec 2021 20:12:28 GMT

Meanwhile I'm still unable to even upgrade, routing to upgrade server still broken.

I wonder how many other people this will be impacting?

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

foz — Thu, 09 Dec 2021 13:42:10 GMT

@Crickers

As far as i believe you must be running v1.02.12 build02 not an earlier build.

If your using running a raspberry pi to run pi-hole or any other adblocker disable it.

Reboot disc's retry upgrade.

If still failing you could look at changing your DNS settings in router or if all else fails upgrade using a vpn.

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Crickers — Thu, 09 Dec 2021 14:04:18 GMT

@foz

As far as i believe you must be running v1.02.12 build02 not an earlier build. - Correct

If your using running a raspberry pi to run pi-hole or any other adblocker disable it. - Disabled

Reboot disc's retry upgrade. - Done

If still failing you could look at changing your DNS settings in router or if all else fails upgrade using a vpn. - DNS config'd as 8.8.8.8 - Could setup VPN but not sure I want to, would rather understand why I can't connect and get it fixed if possible.

Tracing route to dbtsu.bt.motive.com [207.71.32.159]
over a maximum of 30 hops:
0 ****INFO REMOVED****
1 ****INFO REMOVED****
2 185.164.182.1
3 185.164.180.13
4 172.16.185.9
5 10ge0-7.core3.lon1.he.net [216.66.81.137]
6 100ge0-75.core3.lon2.he.net [184.104.192.133]
7 100ge8-1.core1.lon2.he.net [184.105.64.1]
8 100ge0-79.core3.nyc4.he.net [184.104.197.54]
9 0.2-1-5.BR2.NYC4.ALTER.NET [152.179.229.5]
10 0.ae2.GW9.DFW7.ALTER.NET [140.222.230.23]
11 * * *

It seems online traceroute tools are able to complete the trace and I'm able to trace when using my mobile. So guessing the issue might be with my connection from public address 185.164.183.xxx

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

foz — Thu, 09 Dec 2021 14:38:19 GMT

i had same issue and when i looked at the disc logs i could see it failing to resolve DNS so no firmware downloaded, it went through and completed the upgrade but never updated obviously, mine turned out to be my pi-hole blocking it, but if you have disabled your pi-hole and rebooted discs it should have worked.

Check the master disc log to see what is going on

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

Crickers — Thu, 09 Dec 2021 16:07:24 GMT

Master disc log - 09.12.2021 16:05:44 HTTP-Can't connect to BT auto upgrade server.

No issue with DNS, tcpdump shows master disc trying to connect to 207.71.32.159 on tcp port 443

16:04:03.066921 IP 192.168.1.247.53028 > 207.71.32.159.https: Flags [S], seq 2659809379, win 14600, options [mss 1460,sackOK,TS val 256835724 ecr 0,nop,wscale 4], length 0
16:04:19.085744 IP 192.168.1.247.53028 > 207.71.32.159.https: Flags [S], seq 2659809379, win 14600, options [mss 1460,sackOK,TS val 256839728 ecr 0,nop,wscale 4], length 0

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

foz — Thu, 09 Dec 2021 18:05:40 GMT

I've just taken the plunge and upgraded to this build,

i rebooted disc's first and checked for firmware and started download and it failed.

i disabled pi-hole from interface and rebooted disc's on second attempt with pi off for me it completed. i had this same issue with upgrading Premium disc's.

first attempt

09.12.2021 17:38:26 [2 4 1] HTTP-Find new Firmware v1.02.13 build07 from BT auto upgrade server.
09.12.2021 17:38:50 [2 4 3] APP-FW upgraded by 127.0.0.1
09.12.2021 17:38:50 [2 2 1] HTTP-Firmware Upgrade Failed from IP 192.168.49.2.
09.12.2021 17:38:50 [2 2 2] OWL-Firmware upgrade failed for Fail to download firmware from remote server.
09.12.2021 17:38:52 [2 2 1] HTTP-Can't connect to BT auto upgrade server.

Then after disabling pi-hole

09.12.2021 17:42:48 [2 5 1] Firmware Upgrade - arc_owl_fwupgrade POST fwupload to OWL SUCCESS.
09.12.2021 17:42:48 [2 5 2] OWL-Firmware download from 192.168.49.27 done.
09.12.2021 17:42:54 [2 5 1] Firmware Upgrade - arc_owl_fwupgrade POST fwwrite to OWL SUCCESS.
09.12.2021 17:42:54 [2 5 2] OWL-Send ALL pkt(fwwrite):t(0)
09.12.2021 17:42:55 [2 5 2] Firmware upgrade - Receive fwwrite msg.

09.12.2021 17:43:58 [2 4 2] OWL-Firmware upgrade success from v1.02.12_build02 to v1.02.13_build07.

for me it was my pi-hole.

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

daxtell — Fri, 17 Dec 2021 09:02:49 GMT

Hello

So firmware upgrade on the two hard wired disc but not on the WiFi connected one.

After firmware process had completed 1 hardwired disc reported as off line and although some devices connected lots were not working / able to find a WiFi connection.

After powering off discs and a network restart this led to a working state but now have two disc in 1.02.13 build 7

And 1 on 1.02.12 build 2

When asking for firmware update tells me they are all up to date.

Any ideas?

Re: Whole Home Wi-Fi v1.02.13 build07 Full Release

foz — Fri, 17 Dec 2021 09:12:30 GMT

Connect the wireless disc to ethernet and leave for 5 mins to force the update, once up to date and working move disc back to wireless backhaul.