This topic

Whole home premium

Grumpywilber — Wed, 17 Nov 2021 23:33:44 GMT

I have picked up a premium 3 set of discs and for the first 2 weeks had perfect performance. They then started to reset. I tried updating and rolling back firmware. Nothing seemed to help.

Now I tried turning them on and not updating ssid to what my smarthub2 is (I did this originally to avoid having to reconnect 30ish smart bulbs) not one disconnect in over 24 hours.

I then updated ssid and it was a disconnect every 10 minutes. Is my proposed changing of ssid flawed somehow. I've seen others with premium issues do you use the ssid of your previous network or leave it as is?

I did turn smart hub wifi off.

Thanks

Getting grumpierwilber

Re: Whole home premium

NeilO — Thu, 18 Nov 2021 17:39:46 GMT

@Grumpywilber I'm sorry to see you're having problems. As it's a separate mesh network to that of your router you're likely causing a conflict by changing the SSID and devices are getting confused.

If you need further help with this I'd recommend getting in touch with the helpdesk.

By phone: 0808 100 6116 Monday to Friday 9.00am to 5.30pm, Saturday 9.00am to 2.00pm

By email: btconnectedhome@bt.com

Thanks

Neil

Re: Whole home premium

Grumpywilber — Thu, 18 Nov 2021 17:54:52 GMT

5hanks but if I turn the WiFi on the router off should this not negate any confusion?

Re: Whole home premium

NeilO — Thu, 18 Nov 2021 19:16:26 GMT

@Grumpywilber Yes, that should work.

Thanks

Neil

Re: Whole home premium

Grumpywilber — Thu, 18 Nov 2021 19:27:26 GMT

Thought so that's when it restarts. I also have all the devices or at least most 35 to 40 on the master disc that reboots when there are a number of lights in same room as second disk.

Also are the white premium wifi 6. Only reason I ask is my phone is showing a 6 next to the WiFi symbol.

Re: Whole home premium

NeilO — Thu, 18 Nov 2021 19:38:07 GMT

Hi @Grumpywilber Yes, they work on the 802.11ax wireless standard if your device is compatible.

Thanks

Neil

Re: Whole home premium

Grumpywilber — Thu, 18 Nov 2021 22:21:10 GMT

Cheers Neil, but any idea why changing ssid causes restarts.

Re: Whole home premium

NeilO — Fri, 19 Nov 2021 08:48:27 GMT

Hi @Grumpywilber no I don't sorry, you'd be best reporting this on to the helpdesk that provided details for a few posts ago. They're the specialists for supporting the Whole Home wifi products.

Thanks

Neil

Re: Whole home premium

Marcel — Fri, 19 Nov 2021 11:42:32 GMT

When did the Whole Home Premium start supporting Wi-Fi 6 end points ? I thought the 802.11ax channel was only used for backhaul.

Marcel

Re: Whole home premium

NeilO — Fri, 19 Nov 2021 11:50:56 GMT

Hi @Marcel That could well be the case. I got the tech specs from this link and it mentioned the following wireless
standards IEEE 802.11a/b/g/n/ac/ax I'm sorry for any confusion caused.

This is the link that explains the differences between the different whole home wifi discs

Thanks

Neil

Re: Whole home premium

Grumpywilber — Sat, 20 Nov 2021 00:56:56 GMT

Hopefully I've not confused things. My phones shows the small 6 next to wifi but connection on app says wifi-5.

In other news it's been stable for last 24 hours but only adding devices incrementally. Having to keep smarthub wifi on in case of reboot for work purposes.

Is there a limit to number of devices on one disk

And

Can I make something staying a prescribed disc.

Cheers

Grumpywilber