Replacement Smart Hub issues

Andrewbno1 — Sun, 05 Dec 2021 21:01:09 GMT

OK, so, after having an engineer come out and say that my issue appears to be the router (Smart Hub type A) I ordered a replacement and was sent a seemingly identicaltype A.

I have swapped them today and all appeared fine, I'm using a BT Whole Home 3 disc set too so I turned the WiFi off on the new router - same set up as before all connected up faultlessly, but I did a general restart of the discs anyway.

Issue is - after much messing about!! Disney app, BBC news app, Prime music and a number of other apps will not work through the new router, if I swap the old router back in, the apps work. I have fire TV sticks and mobiles, and all are showing the same issue. Only difference is the router.

Can anyone suggest what could cause this?

Re: Replacement Smart Hub issues

imjolly — Sun, 05 Dec 2021 22:26:17 GMT

have you turned of smart setup

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off

This topic

Replacement Smart Hub issues

Re: Replacement Smart Hub issues