This topic

Automatic Firmware Updating of Smart Hub 2

GuyBB — Tue, 07 Dec 2021 20:15:12 GMT

I hadn't been using the Smart Hub2 since fairly soon after BT sent it to me as I prefer a different Router/VDSL FTTC Modem. I think the SH2 did do one firmware update shortly after first switch-on. Anyway the current firmware is v0.17.01.12301-BT updated Fri May 29 11:02:47 2020.

It occurred to me that when the change to Digital Phone is implemented I will have to use the SH2 to connect to the line so perhaps I should switch it back into service now and let it update its firmware automatically overnight.

However, so far no update has occurred. The only overnight entries I can see in the event log from last night are :-

07:49:03, 07 Dec. CWMP: session completed successfully
07:49:03, 07 Dec. CWMP: HDM socket opened failed.
07:49:03, 07 Dec. CWMP: Initializing transaction for event code 0 BOOTSTRAP
03:32:58, 07 Dec. CWMP: session completed successfully
03:32:58, 07 Dec. CWMP: HDM socket opened failed.
03:32:58, 07 Dec. CWMP: Initializing transaction for event code 0 BOOTSTRAP
01:24:55, 07 Dec. CWMP: session completed successfully
01:24:55, 07 Dec. CWMP: HDM socket opened failed.

In end user terms everything is working fine just as it did with my other router. 50Mbps download and 9Mbps upload. The SH2 says Noise margin 14.2/10.4.

Do I have to do anything manually to get a firmware update or is it just a question of being patient and leaving it for some time for an automatic update? If so, how long should one typically have to wait?

Many thanks if anyone can help. BTW I am far from being an expert in this technology so if the question seems unnecessary or naive then please accept my apologies. It's my first post!

Re: Automatic Firmware Updating of Smart Hub 2

VeteranISPUser — Tue, 07 Dec 2021 20:28:10 GMT

Hi @GuyBB In my experience they normally update and reboot soon after connecting. However v.0.17 is way out of date, the current software is v0.30.

Re: Automatic Firmware Updating of Smart Hub 2

licquorice — Tue, 07 Dec 2021 20:31:08 GMT

Just leave it connected until it does update, could take a few days.

Re: Automatic Firmware Updating of Smart Hub 2

GuyBB — Tue, 07 Dec 2021 21:13:13 GMT

Thanks

Re: Automatic Firmware Updating of Smart Hub 2

GuyBB — Tue, 07 Dec 2021 21:13:45 GMT

Thanks - I will just leave it

Re: Automatic Firmware Updating of Smart Hub 2

Anonymous — Sun, 12 Dec 2021 15:01:59 GMT

If you have downloaded a backup of the SH2 settings, can also be worthwhile doing a factory reset of the SH2 - this has worked for me in the past and the SH2 has upgraded within a half-hour of that each time. You can restore the settings after the reset etc.

Re: Automatic Firmware Updating of Smart Hub 2

GuyBB — Sun, 12 Dec 2021 22:38:00 GMT

Thank you so much! I had been waiting very patiently with no success. I took a backup and then did a factory reset and within about 5 minutes the firmware updated to v0.30.01.08093-BT.

Everything is working at full speed but I noticed something slightly odd. I'm using the Smart Hub 2 primarily as a modem (retaining its default address of 192.168.1.254). My internal network (192.168.0.0) is managed by a Draytek 2862 Router whose WAN2 port connects to a LAN port on the Smart Hub2. As a resilient back up to the Draytek I also have a TP-Link router whose WAN port also connects to a LAN port on the Smart Hub 2. Previously these routers showed in the Smart Hub 2 My Devices as Ethernet LAN connected devices with their static addresses of 192.168.1.10 and 11. But now they are showing as Wireless 5 GHz Devices - still with the correct static addresses. This is strange as the TP-Link router only supports 2.4 GHz (and that is switched off) and the Draytek is a non wireless model and anyway they are connected by wire! Also the user data concerning these two routers (Device Name and Device Icon) was not restored by the restore from backup although easily manually reinstated of course.

Re: Automatic Firmware Updating of Smart Hub 2

GuyBB — Sun, 12 Dec 2021 23:07:27 GMT

Re the LAN connected devices showing as 5 GHz WiFi connected, they have now reverted to displaying as Ethernet Connections. So a short lived issue!

Re: Automatic Firmware Updating of Smart Hub 2

JackRussell1964 — Mon, 13 Dec 2021 05:57:31 GMT

It just so happens mind updated to v30 overnight when I checked first thing this morning.

Mine always update automatically when it’s ready however following the update the Wi-Fi disc always need an off/on to get it to connect and work

Re: Automatic Firmware Updating of Smart Hub 2

GuyBB — Mon, 13 Dec 2021 11:12:03 GMT

It would be a tremendous coincidence if having not updated in five days of being continuously powered up and connected to broadband, it was just about to do so whether I did a factory reset or not. Especially as the firmware update took place within about five minutes of the factory reset.

The next test will occur when BT next pushes out a firmware update and I either receive it automatically or don't.

Re: Automatic Firmware Updating of Smart Hub 2

licquorice — Mon, 13 Dec 2021 12:24:11 GMT

I suspect the download had taken place previously but hadn't been initialised with a remote restart. Your manual restart kicked it into life.

Re: Automatic Firmware Updating of Smart Hub 2

GuyBB — Mon, 13 Dec 2021 19:15:30 GMT

I'm nervous of appearing to differ with the opinion of a Distinguished Sage but I've copied below a selection of entries from the Event Log in reverse chronological order (which is the order in which they appear in the log).

22:08:16, 12 Dec. Booting firmware v0.30.01.08093-BT (Mon Aug 9 20:01:14 2021)

22:03:15, 12 Dec. Hub is waiting to apply new firmware.
22:03:15, 12 Dec. download firmware image success
22:03:15, 12 Dec. CWMP: Download status=OK
22:03:15, 12 Dec. CWMP: Download File, File type:1 Firmware Upgrade Image, File Name: BT_hh6dx_drop30.01.bin.bt.signed, Username=, CommandKey=
22:03:15, 12 Dec. Download firmware image beginning...

22:02:27, 12 Dec. Hub is waiting to receive its configuration from BT's activation hub remote management system.
22:02:27, 12 Dec. CWMP: session completed successfully
22:02:27, 12 Dec. Contact has been made with BT's activation hub remote management system.

22:00:24, 12 Dec. Booting firmware v0.17.01.12301-BT (Mon Dec 30 19:16:29 2019)
22:00:24, 12 Dec. A device connected to Ethernet port 3
22:00:24, 12 Dec. Wire Lan Port 3 up, Speed 1000 Mbps
22:00:21, 12 Dec. Upgrade and system start from GUI

21:58:33, 12 Dec. Hub is waiting to receive its configuration from BT's activation hub remote management system.
21:58:33, 12 Dec. CWMP: session completed successfully
21:58:33, 12 Dec. Contact has been made with BT's activation hub remote management system.

21:56:35, 12 Dec. Booting firmware v0.17.01.12301-BT (Mon Dec 30 19:16:29 2019)
21:56:34, 12 Dec. A device connected to Ethernet port 3
21:56:34, 12 Dec. Wire Lan Port 3 up, Speed 1000 Mbps

21:55:35, 12 Dec. System restart, reason: Unknown
21:51:41, 12 Dec. admin login success from 192.168.1.11

The earliest entry (21:51:41) was me logging in to the Smart Hub 2 GUI and subsequently requesting a Factory Reset by software (rather than pressing a physical button). Presumably that would have triggered the System restart at 21:55:35 although I can't explain why it says "reason:Unknown".

Subsequently we can see the Hub booting firmware v0.17 at 21:56:35. It reboots v0.17 again at 22:00:24 just as it recognised the Draytek Router on Lan port 3 - I don't know why it needed that reboot.

But then we can see at 22:03:15 that it downloaded the firmware, apparently applied it, and rebooted again with v0.30.

Going back to the days prior to December 12, I would always see many messages like these :-

21:10:58, 10 Dec. CWMP: session completed successfully
21:10:58, 10 Dec. CWMP: HDM socket opened failed.
21:10:57, 10 Dec. CWMP: Initializing transaction for event code 0 BOOTSTRAP

I don't know if that is significant.

Re: Automatic Firmware Updating of Smart Hub 2

licquorice — Mon, 13 Dec 2021 19:43:31 GMT

I did say suspect rather than asserting it as a fact 😃😃😃

Re: Automatic Firmware Updating of Smart Hub 2

GuyBB — Mon, 13 Dec 2021 19:51:35 GMT

Yes indeed and anyway I'm very grateful for all the help I can get. I'm an ancient retired mainframe Systems Programmer trying to keep up!