https://community.bt.com/t5/Archive-Staging/BT-smart-monitor/m-p/2200328#M1239858 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/297236">@mrsebd</a>&nbsp;Welcome to the community and thanks for posting.&nbsp; I'm sorry about that, can you try resetting it by following the guidance on <A href="https://community.bt.com/t5/BT-Devices/Bt-smart-baby-monitor/td-p/1971479" target="_self">message 5 of this thread</A>?</P> <P>If you need further help I'd recommend contacting the helpdesk.</P> <P>By phone:<SPAN>&nbsp;</SPAN><STRONG>0808 100 6554</STRONG></P> <P>Monday to Friday 9 am to 5.30 pm</P> <P>Saturday 9 am to 2 pm</P> <P>By email:<SPAN>&nbsp;</SPAN><A href="mailto:btvideobaby@bt.com?subject=Smart%20Baby%20Monitor%202.8%20inch%20with%20colour%20screen" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-9dc7e0b0-de48bcaa">Click here for email support</A></P> <P>Thanks</P> <P>Neil</P> Sun, 12 Dec 2021 15:22:06 GMT NeilO 2021-12-12T15:22:06Z https://community.bt.com/t5/Archive-Staging/BT-smart-monitor/m-p/2200324#M1239857 <P>The night vision on the monitor has stopped working, help!&nbsp;</P> Sun, 12 Dec 2021 15:01:32 GMT https://community.bt.com/t5/Archive-Staging/BT-smart-monitor/m-p/2200324#M1239857 mrsebd 2021-12-12T15:01:32Z https://community.bt.com/t5/Archive-Staging/BT-smart-monitor/m-p/2200328#M1239858 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/297236">@mrsebd</a>&nbsp;Welcome to the community and thanks for posting.&nbsp; I'm sorry about that, can you try resetting it by following the guidance on <A href="https://community.bt.com/t5/BT-Devices/Bt-smart-baby-monitor/td-p/1971479" target="_self">message 5 of this thread</A>?</P> <P>If you need further help I'd recommend contacting the helpdesk.</P> <P>By phone:<SPAN>&nbsp;</SPAN><STRONG>0808 100 6554</STRONG></P> <P>Monday to Friday 9 am to 5.30 pm</P> <P>Saturday 9 am to 2 pm</P> <P>By email:<SPAN>&nbsp;</SPAN><A href="mailto:btvideobaby@bt.com?subject=Smart%20Baby%20Monitor%202.8%20inch%20with%20colour%20screen" target="_blank" rel="nofollow noopener noreferrer" data-di-id="di-id-9dc7e0b0-de48bcaa">Click here for email support</A></P> <P>Thanks</P> <P>Neil</P> Sun, 12 Dec 2021 15:22:06 GMT https://community.bt.com/t5/Archive-Staging/BT-smart-monitor/m-p/2200328#M1239858 NeilO 2021-12-12T15:22:06Z