This topic

Whole Home Wifi

Vader99 — Sun, 19 Dec 2021 18:47:11 GMT

Hi,

I have four discs dotted across the house and the main one in the lounge connected to the router. What I find is that after 20odd days, I can no longer to connect to the Wifi. I need to reboot the disc in the lounge and then all works again. Any ideas?

the router is fine as it issues DHCP once the disc has been reboot and if I connect manually to the router via a cable it works as expected, even though the wireless devices can't connect.

The discs have the latest software update.

regards

vader.

Re: Whole Home Wifi

JohnC2 — Tue, 21 Dec 2021 16:46:39 GMT

Hi @Vader99, welcome to the forum, and thanks for your post.

I would suggest getting in touch with the Whole Home Wifi helpdesk as they are best placed to help you with this.
You can phone: 0808 100 6116 (Mon to Fri 9am to 5.30pm and Sat 9am to 2pm) Or you can drop them an email: btconnectedhome@bt.com

Cheers

John

Re: Whole Home Wifi

Vader99 — Tue, 21 Dec 2021 17:14:52 GMT

Hi John

Thanks, I did and they asked me to disable legacy steering, lets see what it does.

regards

Vader.

Re: Whole Home Wifi

JohnC2 — Tue, 21 Dec 2021 17:30:47 GMT

Hi @Vader99, thanks for the update. Do post back and let us know if that resolved the issue.

Cheers

John