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BT 11ac Dual-Band Wi-Fi Extender 1200 no internet connection

croshioru — Mon, 27 Dec 2021 10:59:28 GMT

About a year ago I bought 3pcs BT 11ac Dual-Band Wi-Fi Extender 1200. The first 4 months there are worked perfectly, then at all three in a row the problem with No Internet connection appeared, but the connection with CPE router it is okay, and signal Wi-Fi it is okay.

With configuration these devices, there are no problems. I was configured in manual and automatic mode, but without effect. Software has been tested and 1.2.0 and 1.4.0, the problem persists.

Please help me with this issue. Possibly a new software version in which the given problem is solved.

Re: BT 11ac Dual-Band Wi-Fi Extender 1200 no internet connection

JohnC2 — Wed, 29 Dec 2021 14:22:16 GMT

Hi @croshioru, welcome to the forum, and sorry you're having a problem with the wifi extenders.

You should contact the Product Helpdesk as they are best placed to help you with this.

Cheers

John

Re: BT 11ac Dual-Band Wi-Fi Extender 1200 no internet connection

croshioru — Wed, 29 Dec 2021 14:35:15 GMT

Hello JohnC2

Thank you for your help!

I contacted the helpdesk service, but they told me they couldn't help me because I bought the devices from eBay not directly from BT. And he told me to ask for help from eBay.
If honestly it is very ugly from the manufacturer - British Telekom.
Now I'm left with three not functioning devices.