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Black screen on subscription channels

Jo77 — Sun, 06 Jun 2021 18:52:51 GMT

Our BT Youview box is not working properly.

All of our subscription channels are showing as a black screen.

Freeview & Apps are working and internet is working.

We’ve rebooted the box, rebooted our internet, retuned the channels, and checked our software is up to date.

Any ideas on a resolution please?

Thank you

JohnC2 — Mon, 07 Jun 2021 08:15:55 GMT

Hi @Jo77, welcome to the forum and sorry that you can't watch your subscription channels.

What model of BT TV box do you have?
What subscription channels/package do you have?
How is your BT TV box connected to the hub?

cheers

John

Jo77 — Thu, 10 Jun 2021 08:19:04 GMT

Thanks for your message.

we ended up having to do a factory reset and just lost our recordings & it fixed the problem.