This topic

BT Pro remote

terry821 — Wed, 09 Jun 2021 12:06:05 GMT

Just received delivery of my new BT Pro box. Very impressed.

However I can’t get the remote to control the volume on my TV. It does appear to turn the TV off when I press the BT button, anyone know how to reset it or force it to update?

Re: BT Pro remote

NeilO — Wed, 09 Jun 2021 15:25:50 GMT

Hi @terry821 welcome back to the community and thanks for posting. I'm sorry to see you're having issues with your BT TV Box Pro remote

If you need to re-pair your remote, follow these quick steps:

Press the Home and 9 buttons at the same time
Hold down the buttons until the LED around the BT icon flashes purple three times

Post back and let me know if that helps.

Thanks

Neil

Re: BT Pro remote

terry821 — Wed, 09 Jun 2021 18:15:28 GMT

Yep that doesn’t work either I’m afraid.

The blue light flashed however it doesn’t seem to pick pair to my tv. tried it several times.

Re: BT Pro remote

NeilO — Wed, 09 Jun 2021 18:24:15 GMT

Hi @terry821 thanks for giving that a go, I'm sorry it didn't work. I've a few more checks to try.

If it won't control the TV, try the following:

Connect the TV directly to the TV box using the HDMI cable supplied
Make sure the HDMI cable doesn't connect through an audio device (Soundbar/Surround sound) and is not connected through an HDMI switch

Once you've removed any additional equipment, try controlling the TV again.

Thanks

Neil

Re: BT Pro remote

terry821 — Thu, 10 Jun 2021 09:53:21 GMT

Thanks Neil.

The box is connected directly to the TV via the HDMI provided.

The pairing now seems to control the TV box volume rather than the TV itself. Is there a manual option to enter a code for the make/model for the tv?

Re: BT Pro remote

NeilO — Thu, 10 Jun 2021 10:09:57 GMT

Hi @terry821 I'm sorry about that, not all TV's are compatible with the remote. Can I ask what the make and model of the TV is and I'll raise this with our TV experts?

Thanks

Neil

Re: BT Pro remote

terry821 — Thu, 10 Jun 2021 10:58:58 GMT

Amazon Fire TV edition – JVC 4K (2019)

Re: BT Pro remote

ozsat — Sat, 12 Jun 2021 14:22:47 GMT

It says on-screen that you can not change the volume using the volume keys if you are in 'Surround' audio mode.

Re: BT Pro remote

ozsat — Sat, 12 Jun 2021 15:54:07 GMT

After a reboot - the volume is now working - and still in 'Surround' mode.

It is controlling the (Panasonic) tv volume - which in turn is controlling the amp.

The stb is connected via the (Yamaha) amp.

Re: BT Pro remote

terry821 — Sat, 12 Jun 2021 23:28:50 GMT

how do I reboot? Is that a soft reset or just simply turn the back on and off?

Re: BT Pro remote

ozsat — Sun, 13 Jun 2021 05:40:36 GMT

The main box was switched off while I was moving some cables.

@terry821wrote:
how do I reboot? Is that a soft reset or just simply turn the back on and off?

Re: BT Pro remote

terry821 — Mon, 14 Jun 2021 08:52:49 GMT

@NeilO Any update Neil from the TV team?

I've tempted to fully re-set the box to see if that works.

Re: BT Pro remote

NeilO — Mon, 14 Jun 2021 15:50:46 GMT

Hi @terry821 yes sorry about the delay getting back to you, they've unfortunately advised me that if the repairing method by pressing 9 and the home button hasn't worked it's very likely that your TV isn't supported.

I'm really sorry about that.

Thanks

Neil

Re: BT Pro remote

jparnell82 — Tue, 15 Jun 2021 10:42:23 GMT

I'm intrigued how the Bluetooth remote works. Presumably all communication goes via the box and then sends to TV via HDMI?

Re: BT Pro remote

DarrenDev — Tue, 15 Jun 2021 15:31:52 GMT

Bluetooth is only used to communicate with the BT TV Box Pro. Communication between remote and TV is still via IR as normal.
The big difference with the new remote is that instead of having to enter a code to pair with the TV, the box uses the HDMI connection to ask the TV what it is. It then tells the remote, which configures the buttons accordingly.

Re: BT Pro remote

ozsat — Thu, 17 Jun 2021 19:11:34 GMT

Is this TVs only or amps too?

@DarrenDevwrote:
Bluetooth is only used to communicate with the BT TV Box Pro. Communication between remote and TV is still via IR as normal.
The big difference with the new remote is that instead of having to enter a code to pair with the TV, the box uses the HDMI connection to ask the TV what it is. It then tells the remote, which configures the buttons accordingly.

Re: BT Pro remote

Daveart — Wed, 01 Sep 2021 14:43:17 GMT

@DarrenDev's explanation helped me.

So to pair with the TV, the bt box MUST be directly connected to the TV via the supplied HDMI. Then press Home and 9 on the remote. This should now work. To check, switch your TV off, then press the 'source' button on the new remote, the TV should swith on.

When you switch off your btbox, just press the button a little longer, and the TV should switch off

You can now re connect your HDMI back via the surround amp.

For the volume control to work, connect to the surround amp via a S/PDF lead. Then in the bt box settings set S/PDF to 'surround' and the HDMI to stereo.

On your surround amp, make sure the btbox HDMI input is assigned to the optical audio input...

Phew... this worked for me... 🙂

David

Re: BT Pro remote

Tobers — Thu, 16 Sep 2021 13:22:31 GMT

This thread has been really useful for me. I was very confused by the Pro box remote and how to get it to control volume of output to my Sonos Arc soundbar using the Pro remote while the Pro box is in “Surround” mode. I ended up having to use the TV remote to control volume and the Pro remote for everything else which was really annoying.

My setup is BT TV Pro > Sony AF9 > Sonos Arc (via HDMI ARC).

After trying many things, I eventually realised that I had the Bluetooth Remote > Control Volume and Source set to “Set Top Box”. As a result I was getting the box telling me it could not control volume while in “Surround” setting.

The confusing thing is that the “Set Top Box” menu option is greyed out. But you can select it.

Once I changed it to “TV”, and re-paired the remote (hold down the purple home key and the “9” key until the remote light flashes), I could then control the sound output from my Sonos while the Pro box remained in “Surround” mode. I can therefore ditch my Sony remote and just use the Pro box remote now.

Happy days.

Re: BT Pro remote

Walkergj — Thu, 18 Nov 2021 21:23:04 GMT

Hi,

I’ve just taken delivery of a BT Pro to use as an Extra box (I was told by the order help desk that BT Pro was the only way I could have recordable capability on both boxes) with my new Sony TV. Whilst the Bluetooth remote controls the TV functions, it’s not reliably able to turn it off (it does turn it on ok). Any idea how frequently compatibility issues with TVs are addressed? My “non Pro” remote works fine with the new TV so if it’s unlikely to be sorted I may need to revert to a non Bluetooth version.

Sony Bravia XR50X90J

cheers

Re: BT Pro remote

Tobers — Thu, 18 Nov 2021 21:34:39 GMT

Press and hold the “BT” button on the remote for 3 secs and it should turn off the box and the TV.