https://community.bt.com/t5/Archive-Staging/Cancelling-BT-TV/m-p/2168290#M1240644 <P>This morning I called BT to cancel all BT TV services on set-top boxes - I had Classic Entertainment, BT Sport, HD add-on and Extra box.</P><P>I was told that I would have to give 30 days notice of cancellation, which I would have to pay the normal rate for plus an extra charge for finishing the contract early. I agreed to this and the cancellation order was put through.</P><P>Now given that I thought that I had started the notice period, which I am paying for, I expected to have the TV service for those 30 days? A short while after the call and receiving the confirmation email, I discovered that both of my BT boxes have lost access to my subscription channels - the Classic Entertainment ones have disappeared from the EPG as well!</P><P>When I called BT back to ask about this, I was told that what <STRONG><EM>might</EM></STRONG> happen is that I will be charged for the 30 day notice period on my next bill in a couple of days, but then the next bill will re-credit that amount after the 30 day period has expired.</P><P>This seems like an odd way to do it to me - can anyone please confirm that this is the normal procedure?</P> Wed, 23 Jun 2021 11:54:38 GMT Anonymous 2021-06-23T11:54:38Z https://community.bt.com/t5/Archive-Staging/Cancelling-BT-TV/m-p/2168290#M1240644 <P>This morning I called BT to cancel all BT TV services on set-top boxes - I had Classic Entertainment, BT Sport, HD add-on and Extra box.</P><P>I was told that I would have to give 30 days notice of cancellation, which I would have to pay the normal rate for plus an extra charge for finishing the contract early. I agreed to this and the cancellation order was put through.</P><P>Now given that I thought that I had started the notice period, which I am paying for, I expected to have the TV service for those 30 days? A short while after the call and receiving the confirmation email, I discovered that both of my BT boxes have lost access to my subscription channels - the Classic Entertainment ones have disappeared from the EPG as well!</P><P>When I called BT back to ask about this, I was told that what <STRONG><EM>might</EM></STRONG> happen is that I will be charged for the 30 day notice period on my next bill in a couple of days, but then the next bill will re-credit that amount after the 30 day period has expired.</P><P>This seems like an odd way to do it to me - can anyone please confirm that this is the normal procedure?</P> Wed, 23 Jun 2021 11:54:38 GMT https://community.bt.com/t5/Archive-Staging/Cancelling-BT-TV/m-p/2168290#M1240644 Anonymous 2021-06-23T11:54:38Z