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BT youview box locked up

russ21345 — Mon, 28 Jun 2021 05:49:56 GMT

Hi, my by youview box is locked up. Whenever I reset via the on/off switch it goes to the waking up screen and just freezes unable to do anything. There is a solid blue light on LHS when this happens. Thanks

Re: BT youview box locked up

NigelB72 — Mon, 28 Jun 2021 06:04:00 GMT

If it's just cycling through the waking up sequence without actually going any further it's more than likely a harddrive failure. As long as you have an active BT TV subscription, BT will replace it for you.

Re: BT youview box locked up

russ21345 — Mon, 28 Jun 2021 06:32:48 GMT

Thanks, do you have a number I can contact BT about this?

Re: BT youview box locked up

NigelB72 — Mon, 28 Jun 2021 06:50:26 GMT

0800 800150

Re: BT youview box locked up

DavidM — Mon, 28 Jun 2021 09:46:42 GMT

Hi @russ21345 and welcome back.

Sorry you're having problems with the STB. I reckon @NigelB72 is correct. Your best bet would be to give us a call and get it replaced as it sounds like the hard drive is kapput.

Cheers

David

Re: BT youview box locked up

russ21345 — Mon, 28 Jun 2021 20:12:14 GMT

Rang BT today and a new box will be delivered tomorrow. Not an uncommon issue I am told.

Re: BT youview box locked up

NigelB72 — Mon, 28 Jun 2021 20:35:38 GMT

@russ21345 it's not especially on the Humax HD boxes