This topic

TV guide wrong.

colin38 — Fri, 02 Jul 2021 19:36:24 GMT

Getting really fed up with this now.(DTRT4000)

For over a week Sky One has not been showing the correct programming. I phoned CS they done a software reset which didn't affect my recordings which sorted it for a day. I am now back to the programmes which I want to record being missing again.

As for the number of times my series link fails is a joke.

Any help would be greatfull.

Thanks.

Colin

Re: TV guide wrong.

w2pixel — Fri, 02 Jul 2021 19:44:50 GMT

I've got the same issue. Programmes that I know are airing like The Flash aren't showing up in the guide or search. The weekend repeats showed up yesterday in search but not the guide itself, which let me set a series record, but now they've disappeared again. I've tried a retune, and a soft reset, but neither helped.

Some series links won't set at all, meaning you have to tag each individual episode, others set, but tgen cancel tgemse'ves after one recording. All on Sky One; Atlantic and Witness sd

Re: TV guide wrong.

colin38 — Fri, 02 Jul 2021 20:05:40 GMT

Thanks for the reply.

At least I'm not the only one.

They need to get there finger out and get it sorted.

Colin.

Re: TV guide wrong.

zulu17 — Sun, 04 Jul 2021 08:34:06 GMT

Unfortunately this is a recurring issue and in my opinion is down to no one taking responsibility for ensure that the quality and accuracy of the EPG guide .

As BT TV customers you point out the issue to BT , but BT seem to consider that as the EPG is provided by Youview not BT and Youview maintain they are not responsible for the data that is provided by the broadcasters. As you know the original broadcasters own EPGs and guides on their own and often other platforms appear to be maintained and updated far more quickly than those on BT TV whose updates can occur days later if at all. As one of the benefits of the BT TV Now Tv packages Is the ability to record content it is disappointing that the schedules are not being maintained with sufficient accuracy to enable customers to set their recordings.

Unless all the partners in this case BT , Youview and Now(Sky) up their game here this will continue.

Re: TV guide wrong.

PaddyB — Fri, 09 Jul 2021 09:42:45 GMT

Hi Everyone,

Thanks for the feedback on this, we know this is a problem for our customers and have been working with our partners on improving this for a while now.

The good news is improvements are on the way, we hope to have it live later in the summer and we’ll let you know when we do. In the meantime please keep letting us know where the problems are so that we can input individual fixes as and when we know about them. Please include the programme name, channel and schedule time where you can.

Thanks,

Paddy

Re: TV guide wrong.

ozsat — Fri, 09 Jul 2021 09:34:22 GMT

It does seem that the supplier of the NOWTV programme details as very little interest in keeping them up to date. It seems it is only BT that have advance details going into days.

Similar with the non-Freeview channels which BT still carry.

As all other sources for NOWTV only have now and next information - it would seem they have little interest in keeping details updated beyong a single day.

Re: TV guide wrong.

DarrenK98 — Mon, 12 Jul 2021 11:40:08 GMT

The Australia v France Rugby Union test series is wrong in the EPG. It's 10:55-13:00 tomorrow and Saturday on Sky Sports Action which is correct but it's titled as Rugby League which is incorrect.

There was also English Rugby League on Friday night on Sky Sports Arena that wasn't on the EPG. Highlights were scheduled when there was a live game on.

Sky Sports seems to have a tendency of being wrong in the EPG which can be a pain when trying to record anything.

Re: TV guide wrong.

zulu17 — Sat, 24 Jul 2021 19:46:22 GMT

Today the Sky Sports Cricket and SkySports Main Event EPG evening match incorrectly described the match as the Women’s contest whereas it is in fact the men’s competition Superchargers v Fire.. Surely something can be done to improve the quality and accuracy of the EPG content.

Re: TV guide wrong.

zulu17 — Sat, 24 Jul 2021 20:16:49 GMT

There also seems to be a drop off in updating of the EPG when live BT Sport programming overruns its original schedule time . Case in point tonight the LiVe ATP Tennis Croatia open semifinals on BT Sport 2 Hd . this also affects the accuracy of the BT Sport app streams.

Good to have the some ATP tennis back on BT Sport just need the schedules and guide to be maintained so that people know that it is on .

Re: TV guide wrong.

DarrenK98 — Fri, 06 Aug 2021 17:39:07 GMT

Any sign of a fix for this?

On Sky One today there is Women's Hundred from 3pm - 6:30pm and Men's Hundred from 6:30pm - 10pm yet on the BT TV EPG it is showing as The Simpsons, Futurama etc.

Re: TV guide wrong.

zulu17 — Fri, 06 Aug 2021 19:25:30 GMT

One effect of the programme guide not being updated is that the parental control for the channel is I believe being determined by the programme that the EPG believes is being broadcast rather than the programme actually being transmitted. So for example currently Sky One has the hundred cricket being broadcast but because the EPG says it’s is Freddie Fries Again which has a guidance setting of Not Generally Suitable for Children under 15. Hence a pin is needed to watch the cricket on that channel ( Sky One).

Re: TV guide wrong.

zulu17 — Sun, 15 Aug 2021 08:35:27 GMT

The Sky Sports Premier league has numerous errors in the BT TV and youview schedule for the premier league match rewind programming last night (14 Aug) and this morning (15 Aug) . The wrong content (ie wrong match) is described and displayed in the guide.

Re: TV guide wrong.

zulu17 — Sun, 15 Aug 2021 09:15:13 GMT

It has been noted by others in other forum posts that the channel 465 BT Sport HDR programming such as the Premier League Football appears to be included in the EPG only a day or so ahead of the transmission. is there a reason that it cannot appear in a more timely manner .

Re: TV guide wrong.

zulu17 — Sun, 29 Aug 2021 14:16:47 GMT

Today 29 August the French Ligue 1 games this afternoon at Angers 2pm and Liile 4pm are listed in the EPG as being on both BT Sport Extra 5 and BT Sport ESpN channels. This is also replicated on the BT TV Youview Home page Sport live Events where the game is first offered as viewable on the BT SPort Extra 5 HD channel . The broadcast is I believe only currently occurring on the BT ESPN channel so the Sport Extra 5 channels simply have the logo screen.

Re: TV guide wrong.

DarrenK98 — Sat, 04 Sep 2021 23:03:33 GMT

@PaddyB Hi, any chance of an update on this? Is there still a fix on the way? This is still a regular problem with the EPG and the NOW channels.

Re: TV guide wrong.

zulu17 — Sun, 19 Sep 2021 08:41:32 GMT

More examples on this continuing issue.

several of the programmes from the IOW festival this weekend including the main artist performances at 9pm on Now SKY Arts 364 HD channel simple have To be Announced in the YouView BT TV box EPG . examples on Friday /Saturday and tonight .

Curiously the Now Sky Arts 349 SD channel has an updated schedule.

Re: TV guide wrong.

gomezz — Sun, 19 Sep 2021 10:25:21 GMT

Yesterday the EPG entry for MotoGP Free Practise 3 was wrong and had an extended ICYMI instead which I had marked to record. Luckily I checked again just before I left for work to find it have been corrected but with a new series link to that of the rest of the coverage so no longer down to record. Sloppy, sloppy, sloppy!

Re: TV guide wrong.

zulu17 — Sun, 10 Oct 2021 15:05:05 GMT

The BT Tv schedules for this evening seem inaccurate when comparing the listing with those on Skys website.

Specifically the UEFa Nationa league final shows as being on Sky Sports Premier League and Sky Sports Football channels on the BT TV schedule yet Sky seem to have it scheduled as showing on Sky Sports Main Event and Sky Sports Football.

Re: TV guide wrong.

zulu17 — Tue, 26 Oct 2021 21:02:32 GMT

The TV schedules for Sky Max HD and Sky Showcase HD for series 2 of Temple (starts Thursday 9pm) do not have a SERIES CRID and as such not possible currently to set as series record.

The TV a schedules for the SD variants of the two channels do have a SERIES CRID.