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You View Box lost internet connection

KarenB2 — Sat, 03 Jul 2021 12:32:42 GMT

My You view box has lost internet connection. I have followed the advice for the fault code. Switched the box off. Unplugged the box. Disconnected the ethernet cable and reconnected but nothing works. Any advice how to rectify the issue please?

Re: You View Box lost internet connection

Keith_Beddoe — Sat, 03 Jul 2021 12:46:11 GMT

@KarenB2

You would be best to ring BT on 0800 800 150, as you may have a faulty box. Provided you are still in a BT TV contract, they will replace it for free.

Have you used the help pages https://www.bt.com/help/tv

Re: You View Box lost internet connection

NigelB72 — Sat, 03 Jul 2021 12:57:53 GMT

@KarenB2 try another ethernet cable before reporting a faulty box.

Re: You View Box lost internet connection

gomezz — Sat, 03 Jul 2021 13:12:49 GMT

One other thing to try is to reboot the Home Hub / router.

Re: You View Box lost internet connection

KarenB2 — Sat, 03 Jul 2021 13:23:45 GMT

Thanks. I have just realised there is no power light on one of the Broadband Extender Flex plugs. I am not confused as I have visited the BT shop in order to purchase a new plug but they don't appear to have a socket built into them now. Do you know how the new ones work?

Re: You View Box lost internet connection

Keith_Beddoe — Sat, 03 Jul 2021 13:32:43 GMT

If you have BT TV, then BT will supply a couple of mini connectors for a heavily discounted price (£20?), if you ring them.

These do have sockets on them https://www.bt.com/help/tv/getting-set-up/setting-up-bt-tv/bt-mini-connectors-for-bt-tv

Re: You View Box lost internet connection

KarenB2 — Sat, 03 Jul 2021 13:33:33 GMT

Perfect. Thanks you.