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BT you view box stopped connecting to my Samsung tv

goonie1209 — Tue, 13 Jul 2021 10:00:47 GMT

Yesterday after having BT since Friday the box stopped being recognised by my tv through HDMI connection I have tried resetting and other ways to connect but including changing cables etc but nothing is working. This is really disappointing as moved from sky where I had none of these issues!

anyone have any suggestions?

thanks

Re: BT you view box stopped connecting to my Samsung tv

JohnC2 — Tue, 13 Jul 2021 18:28:57 GMT

Hi @goonie1209 welcome to the forum and sorry that your BT TV is not working.

Have a look at My BT TV Box Has Stopped Working and see if that helps.
If you're still having this issue is the power light showing ok?
Is your broadband connection working ok?

Cheers

John

Re: BT you view box stopped connecting to my Samsung tv

NeilO — Thu, 15 Jul 2021 19:45:14 GMT

Hi, @goonie1209 did you manage to get this sorted?

Thanks

Neil