https://community.bt.com/t5/Archive-Staging/BT-remote/m-p/2172588#M1240848 <P>I have got bt remote to work tv ect but sound buttons are not working up or down, stange thing is if i hold down ad button as i saw in a post it works is there a way i can get it to work properly</P> Fri, 16 Jul 2021 13:56:50 GMT Flynn1 2021-07-16T13:56:50Z https://community.bt.com/t5/Archive-Staging/BT-remote/m-p/2172588#M1240848 <P>I have got bt remote to work tv ect but sound buttons are not working up or down, stange thing is if i hold down ad button as i saw in a post it works is there a way i can get it to work properly</P> Fri, 16 Jul 2021 13:56:50 GMT https://community.bt.com/t5/Archive-Staging/BT-remote/m-p/2172588#M1240848 Flynn1 2021-07-16T13:56:50Z https://community.bt.com/t5/Archive-Staging/BT-remote/m-p/2172962#M1240849 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/292268">@Flynn1</a>, welcome to the forum and thanks for posting.</P> <P>Please Reset <A href="https://admireit.co.uk/blogs/news/bt-youview-remote-troubleshooting-guide#:~:text=To%20reset%20your%20remote%2C%20hold,blue%20light%20flashes%20three%20times." target="_self">The BT TV Remote</A> and then set up the <A href="https://www.bt.com/help/tv/getting-set-up/how-do-i-control-my-tv-with-my-bt-tv-remote-control-" target="_self">Control TV with BT TV Remote</A> again and see if that resolves the problem. If there is more than one code for your TV brand please try the other codes also.</P> <P>cheers</P> <P>John</P> Mon, 19 Jul 2021 07:59:41 GMT https://community.bt.com/t5/Archive-Staging/BT-remote/m-p/2172962#M1240849 JohnC2 2021-07-19T07:59:41Z