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Error code BTP-15000 and BTP-15990

DeanThomson91 — Fri, 23 Jul 2021 15:53:35 GMT

Just received my new 4K UHD BT TV box and when I've set it up I'm receiving error code BTP-15000 and BTP-15990. Saying I need a BT TV account but I already have one and it's still not working.

Been onto Chat with BT but they were unable to help and passed it on to the backend team to do some digging, just wondering if anyone on here has any ideas.

Thanks

Re: Error code BTP-15000 and BTP-15990

RobbieMac — Fri, 23 Jul 2021 17:20:51 GMT

Hi @DeanThomson91

Welcome to the BT Community and thanks for your post.

I'm sorry you're seeing both those error messages. It's an account issue from our side. We can help put things right for you. Due to the weekend fast approaching, it'll be the start of next week before we're able to get this sorted for you but we will be in touch when we do.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: Error code BTP-15000 and BTP-15990

DarrenW — Fri, 23 Jul 2021 19:22:49 GMT

Hey @DeanThomson91

Fixed your issue for you, enjoy! 👍

Re: Error code BTP-15000 and BTP-15990

RobbieMac — Fri, 23 Jul 2021 19:37:33 GMT

@DarrenW wrote:

Hey @DeanThomson91

Fixed your issue for you, enjoy! 👍

Many thanks @DarrenW

@DeanThomson91 If you have any problems feel free to post back here 😊

All the best,

Robbie

Re: Error code BTP-15000 and BTP-15990

simasjan — Wed, 23 Feb 2022 16:20:13 GMT

Hi all, I have the same issue as below - is anyone able to help please? @RobbieMac @DarrenW

Thank you

Simas

Re: Error code BTP-15000 and BTP-15990

DarrenW — Wed, 23 Feb 2022 16:26:16 GMT

Hi @simasjan

Fixed, thanks for your reporting and sorry for your poor experience