This topic

BTTV Pro Box stock issue?

ledgie — Tue, 31 Aug 2021 13:37:51 GMT

I've been waiting on a replacement of a faulty BTTV Pro box since 13th August. I've chased it a couple of times and both times I was told there is a stock issue. Is anyone else awaiting delivery of a BTTV Pro box? I'm surprised that a newly released product would go out of stock so quickly.

Re: BTTV Pro Box stock issue?

jam2000 — Tue, 31 Aug 2021 15:26:03 GMT

It could be due to Covid and the global chip shortage perhaps why they are having stock issues.

Re: BTTV Pro Box stock issue?

ledgie — Tue, 31 Aug 2021 15:32:31 GMT

Yes, perhaps. I ordered the original box they day they were made available so surprised that I can't get a faulty unit replaced days after my original order. I wouldn't expect them so launch without enough stock.

Frustrating that I can't make changes to my BTTV package while this replacement box order remains open.

Re: BTTV Pro Box stock issue?

ledgie — Wed, 01 Sep 2021 09:26:32 GMT

I called up today and finally got to the bottom of it. There are no replacement boxes in stock (which must have a different stock number) but there are 22,000 new boxes in stock. The adviser cancelled my order for a replacement box and I should have a new box by the end of the week.

@scharter - I know you mentioned in another thread you were facing the same issue so might be worth calling them.

Re: BTTV Pro Box stock issue?

scharter — Wed, 01 Sep 2021 09:38:01 GMT

@ledgie Hi - thanks for the heads up. I'm due a call back sometime soon, so I will menton it then.