This topic

Aerial Reception Issue for Freeview channels.

sea2dog — Thu, 11 Oct 2018 14:55:35 GMT

Is it recommended to install an aerial externally rather than in a loft?

I've been having issues with freeview channels, subscription channels are fine as they come from broadband.

I've since hooked up the aerial directly to the TV and the reception is bad with pixelation and channel often vanishes to channel lost.

This would indicate to me that its not a box problem.

Anyone have this problem with loft aerial installation and how was it fixed?

Re: Aerial Reception Issue for Freeview channels.

NextGenG — Thu, 11 Oct 2018 15:03:37 GMT

If you try the aerial straight into the TV you would soon know if its the box. BT dont do aerial work themselves but can put you in touch with a third party

Re: Aerial Reception Issue for Freeview channels.

sea2dog — Thu, 11 Oct 2018 15:07:46 GMT

@NextGenGwrote:
If you try the aerial straight into the TV you would soon know if its the box. BT dont do aerial work themselves but can put you in touch with a third party

Thanks for the reply.

I did say in my op that I'd already tried direct input to the TV.

Re: Aerial Reception Issue for Freeview channels.

NeilO — Thu, 11 Oct 2018 16:17:06 GMT

@sea2dog There are freeview checks on this link which might help.

If your aerial is faulty you may need professional help with your aerial set-up. The Total Support Group (TSG), is our preferred partner for helping fix problems with aerials. For more information and pricing, go to www.aerialupgrade.co.uk or phone TSG on 0844 826 2055.

Re: Aerial Reception Issue for Freeview channels.

sea2dog — Thu, 11 Oct 2018 17:21:59 GMT

@Neil0
I've been in touch with TSG and also raised a fault with BT.
We originally got the original aerial installed by TSG on 12th September, and had reception issues with freeview channels, arranged another visit from TSG and this time a different guy arrived and decided to replace the aerial with one that was more suitable for lofts, and he didn't perform any tests as far as I know and he left without checking signal strength or possible pixelation.

I've proved its not a box issue so I'm hoping that he'll either realign and check or replace aerial with the original aerial and install it externally.

All this free of charge which BT agree with me.

The third appointment with TSG is next week so I'll report back to say what happened.

Reason I called BT was to get a fault report which I'll pass on to TSG, BT said the next step had I called them first like I did the first time would have been to ask TSG to fix the issue being that I paid BT for the services which I'm not getting because of the aerial and or its installation.

Re: Aerial Reception Issue for Freeview channels.

NeilO — Thu, 11 Oct 2018 17:31:00 GMT

Hi @sea2dog Oh I see that's clearer now, the TSG Aerials are covered by a 12 month warranty. If it was fitted as part of your BT TV service we can raise the fault with them and get someone out to fix any issues. Post back to let us know how you get on.

Re: Aerial Reception Issue for Freeview channels.

sea2dog — Thu, 11 Oct 2018 17:35:25 GMT

Sure. 👍🏻

Re: Aerial Reception Issue for Freeview channels.

sea2dog — Mon, 15 Oct 2018 21:02:16 GMT

@NeilOwrote:
Hi @sea2dog Oh I see that's clearer now, the TSG Aerials are covered by a 12 month warranty. If it was fitted as part of your BT TV service we can raise the fault with them and get someone out to fix any issues. Post back to let us know how you get on.

He tried aligning to different transmitter but didn't help, he said that the original cable needed tidied up, that didn't help either, he left as is, only for when I called them back to complain they said there was a charge, but and this was after TSG told me that I would have the chance to turn down their offer of help if the engineer was to tell me there'd be a charge but the engineer certainly didn't say anything about a charge, yet they are saying now that it was chargeable.

The original aerial that was supplied was replaced by this indoor loft aerial, so I don't even have the original aerial even if I wanted to get my own installer in, and what's more annoying I got no choice to ever have it installed externally in the first place.

TSG are basically trying to get more money from me even though the aerial is still not correct.

Re: Aerial Reception Issue for Freeview channels.

sea2dog — Tue, 31 Aug 2021 17:33:19 GMT

I am still having intermittent reception dropouts on freeview channels particularly the main 5 channels.

The aerial was fitted originally by TSG and they fitted one that was suited more for lofts, had it for three years but still have dropouts which can be very frustrating.

The aerial points to Blackhill which is definitely the transmitter for our area.

Anyone else have this experience?

Re: Aerial Reception Issue for Freeview channels.

TimCurtis — Tue, 31 Aug 2021 17:40:00 GMT

@sea2dog

Out of interest what signal strength & quality do you get on the 5 main channels?

Re: Aerial Reception Issue for Freeview channels.

sea2dog — Tue, 31 Aug 2021 18:26:51 GMT

I'll get back with these figures later.

I do have a professional amplifier fitted which was supplied originally by whoever came the second time with an improved aerial as the first one fitted was second best for loft installation and the current one is Italian I recall which was recommended by the engineer.

Re: Aerial Reception Issue for Freeview channels.

sea2dog — Tue, 31 Aug 2021 22:22:53 GMT

@TimCurtis

101 BBC 1 Scot HD

102 BBC TWO HD

103 STVHD

104 Channel 4 HD

105 Channel 5 HD

107 BBC NEWS HD

Signal Strength 92/93%

Signal Quality 100%

107 occasionally gets dropouts.

233 Sky News

Signal Strength 90/91/92%

Signal Quality fluctuates

It wouldn't get these figures if it weren't for the amplifier I mentioned earlier.

Re: Aerial Reception Issue for Freeview channels.

TimCurtis — Thu, 02 Sep 2021 08:42:28 GMT

@sea2dog

Several points/questions.

Without the amplifier what sort of figures do you get?

Any issues on the TV itself when viewing via that rather than via the Youview box?

Some would say that a strength figure of 92% is too high for the tuners on the YV boxes - although mine are fine at that level - and that a 80 - 90 range is better. I think later units than mine might need the lower figures.

If the signal is poor generally then an amplifier is only strengthening a weak signal with varying degrees of success.

Re: Aerial Reception Issue for Freeview channels.

sea2dog — Sat, 11 Sep 2021 17:23:59 GMT

@TimCurtis

II can't remember but the were poor without the amplifier.

It's actually an Anti-Interference product, I've attached an image, the out goes to the youview box, and the UHF1 goes to the wall socket that connects up the back of the wall to the loft aerial.

Re: Aerial Reception Issue for Freeview channels.

sea2dog — Sat, 11 Sep 2021 17:27:31 GMT

Can't seem to attach the image.

Re: Aerial Reception Issue for Freeview channels.

sea2dog — Sun, 21 Nov 2021 21:00:30 GMT

I can't understand this one little bit, if it was because of the anti interference box then it would surely do this at all times, however tonight we recorded the strictly results and there were many instances of these few seconds of pic and sound dropouts, tonight on that recording there were around 10 instances. We have a decent aerial in the loft however I'm wondering if that is a possible reason for those dropouts.

Sometimes the issue is a complete black screen with no sound, most times it occurs it's a pixelation issue with sound glitch.