This topic

BT TV Box Pro - Connecting via Wi-Fi is not possible

Jezza4 — Sat, 25 Sep 2021 17:31:43 GMT

I have just received the latest BT software update for my BT TV Box Pro.

This update has wi-fi enabled the Box which is excellent news.

However I have tried for over an hour to enable the wi-fi without success. There is clearly a flaw in this software and my reasoning for this comment is that I have always had a 100% wireless signal throughout the house provided by the BT Smart Hub 2.

The BT TV Box Pro wireless setup shows 100% signal from the Hub but refuses to connect . I've tried WPS that failed every time too.

I never had a problem with wireless connection.

Has anyone got a solution please?

Jeremy Heath

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

ozsat — Sun, 26 Sep 2021 07:05:31 GMT

It connects to my Hub6 with no issue -although I use a different SSID for my 5GHz band - something the Smart Hub 2 is not smart with.

It also only works in 5GHz mode.

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

pc001 — Sun, 26 Sep 2021 10:09:23 GMT

Same as the OP, the bt pro box won’t connect via Wi-fi, either WPS or typing in the password....yet another thing that doesn’t work properly....

also using smart hub which I assume is the issue but don’t they actually test this first before releasing...?

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

Jezza4 — Sun, 26 Sep 2021 12:09:09 GMT

Thank you both for your replies.

Let us hope BT get their act together and sort this out quickly.

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

jparnell82 — Sun, 26 Sep 2021 16:48:42 GMT

I thought I would try my Pro Box with WiFi to and it won't connect to my smart hub 2! Great work BT 🤦‍♂️

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

ozsat — Sun, 26 Sep 2021 16:55:55 GMT

It does seem the SmartHub2 issue that many people have been complaining about and BT have thought of as a non-issue - has now hit their own kit.

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

NeilO — Mon, 27 Sep 2021 07:24:29 GMT

Hi, @Jezza4 @jparnell82 @pc001 I'm really sorry to see you're having problems connecting your BT TV pro box via wifi. I've sent you all a private message so you can get in touch with the moderation team and we'll be happy to help.

You'll find the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

chrispw1 — Tue, 28 Sep 2021 15:27:25 GMT

I have the same issue

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

DanielS — Wed, 29 Sep 2021 11:18:46 GMT

Hi @chrispw1,

Thanks for your post. I'm sorry to see that you have the same issue.

You can reach us by replying to the private message that I sent you.

Thanks

DanielS

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

david1982 — Wed, 29 Sep 2021 16:31:38 GMT

I tried this afternoon by WPS and Smart hub 2 and apart from some pixilating no real problem. Early days , but picture also seems better.

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

pc001 — Wed, 29 Sep 2021 18:13:57 GMT

Seems BT have fixed the issue as mine as now connected (wps) to my smarthub

would be nice if BT actually updated us to say this rather than letting us guess...

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

david1982 — Wed, 29 Sep 2021 21:14:40 GMT

Watching the Man Utd . game tonight on 465 and picture breaking up badly so have returned to ethernet connection so something needs fixing I feel

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

ozsat — Thu, 30 Sep 2021 04:07:53 GMT

It seems to be hit and miss who gets it to work and when - like the smart plubs/monitors etc.

I wonder if WPS bypasses the connection issue?

@pc001wrote:
Seems BT have fixed the issue as mine as now connected (wps) to my smarthub

would be nice if BT actually updated us to say this rather than letting us guess...

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

david1982 — Thu, 30 Sep 2021 12:54:46 GMT

Just to add a further comment the WI FI on my LG TV works perfectly, although it's on a shelf in a unit which could make some difference.

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

joncool78 — Fri, 01 Oct 2021 14:50:22 GMT

I think there are a few people waiting to hear from BT on this. I too have tried without success, even though I have 100% wi-fi signal with BT HUB2. Why on earth do they release these updates when they don't work?

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

jparnell82 — Fri, 01 Oct 2021 14:54:31 GMT

I had a call from someone in BT looking into this. They asked for a factory reset on my smart hub 2 and box Pro... Which would have meant be losing all my settings. I declined as I'm not that fussed about having wi-fi working on the box Pro!

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

Jezza4 — Fri, 01 Oct 2021 15:05:55 GMT

I've already done this for BT the other day.

It did not solve the Wi-Fi connection issue.

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

joncool78 — Fri, 01 Oct 2021 15:31:51 GMT

Well, that's a typical answer from BT, if they don't know what the problem is, reset everything to factory state!

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

chrispw1 — Fri, 01 Oct 2021 16:29:25 GMT

My reason for wanting to switch to Wifi is that I thought it would be more reliable than my TP Link power line adaptors that I have to reset every now and then. It sounds like it probably won't be so I won't bother for now.

Re: BT TV Box Pro - Connecting via Wi-Fi is not possible

FTT — Sat, 08 Jan 2022 23:47:40 GMT

I'm getting the same problem on my SH2.

On first use it wouldn't connect via WPS and then I tried manually entering the password and same result ie no wi-fi.

I notice when it's searching a button pops up "restart connection" which makes no sense.

Once when I manually tried to connect to wi-fi the SH2 rebooted (caused by the Pro box or coincidence I don't know) leaving me with no telephone for a few minutes.

Tried putting the SH2 on 5GHz only but it made no difference.

Otherwise, a really nice bit of kit.