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Cannot register a device

bronxboy — Thu, 30 Sep 2021 08:10:41 GMT

I was hoping a moderator to contact me to help reset my Device Management section.

I've had the issue described where I cannot register a device that had been registered for 3 years - due to using C Cleaner.

I now cannot add a 2nd device for another 15 days - I was hoping a moderator could help me around this as I really would like the 2nd device set up ASAP, considering it had been on the account for 3 years.

Many thanks

Re: Cannot register a device

RobbieMac — Thu, 30 Sep 2021 08:12:36 GMT

Hi @bronxboy

Thanks for your post and welcome back!

I'm sorry for the problems you're having registering those devices. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: Cannot register a device

bronxboy — Thu, 30 Sep 2021 09:57:30 GMT

Thanks - I have replied to the above PM.