This topic

BT Pro Box Picture issue

gibbylinks — Fri, 15 Oct 2021 20:04:31 GMT

Having this issue when turning Box & TV on. Picture zoomed and in one corner. TV Samsung 40" MU6400

It goes OK if I change source to "Live TV" and then back.

Re: BT Pro Box Picture issue

NeilO — Sat, 16 Oct 2021 17:15:37 GMT

Hi, @gibbylinks Thanks for posting, have you tried connecting to a different HDMI port on your TV?

Thanks

Neil

Re: BT Pro Box Picture issue

gibbylinks — Sun, 24 Oct 2021 16:27:11 GMT

Apologies for slow response, but ironically it's not done it since.

Re: BT Pro Box Picture issue

JohnC2 — Mon, 25 Oct 2021 07:29:57 GMT

Hi @gibbylinks, thanks for the update and hopefully it won't happen again. If it does occur again do pop back and let us know.

cheers

John

Re: BT Pro Box Picture issue

gibbylinks — Mon, 10 Jan 2022 08:52:21 GMT

It's back to doing this. Only does it every so often and I've tried swapping HDMI ports.

Any ideas? Caused the wife to inadvertantly make BT Store purchase this morning lol, which baffles me as I thought it was PIN protected. 😂

Have to check when get home..

Re: BT Pro Box Picture issue

gibbylinks — Tue, 15 Feb 2022 10:17:10 GMT

I'm still have this issue.

Re: BT Pro Box Picture issue

RobbieMac — Tue, 15 Feb 2022 10:54:55 GMT

@gibbylinks wrote:

I'm still have this issue.

Hi @gibbylinks

Thank you for posting back. Strange issue!

Sorry this is happening. Can you try a different HDMI cable to see if that resolves it please?

Thanks,

Robbie

Re: BT Pro Box Picture issue

gibbylinks — Tue, 15 Feb 2022 17:23:51 GMT

OK, swapped cable over. Although the original HDMI cable was the same as I was using on my previous 4K Humax BT box prior to swapping over to the Pro box.

I'm also experiencing picture and sound dropouts. Screen goes blank for 5-10 seconds before picture returns. Think that has been posted elsewhere on here, but without resolution.

Never had either of these issues with the old box.