This topic

BT TV Box Pro - jerky video

MrSmith — Sun, 24 Oct 2021 08:05:01 GMT

Hello, anyone with a Pro box experiencing jerky video? Happening on both live TV channels and streaming (e.g. Netflix).

Doesn't seem to be any picture quality issues, but it isn't smooth (e.g. when watching scrolling end credits, instead of consistently scrolling, the text moves fast, then slow, then fast, then slow...)

Really annoying!

Re: BT TV Box Pro - jerky video

gomezz — Sun, 24 Oct 2021 09:19:20 GMT

Usual question: How is the box connected to the router / Home Hub?

Usual answer: If not using an ethernet cable then try one and see if it makes a difference which then points the finger, as usual, at the PLAs if normally used instead.

Re: BT TV Box Pro - jerky video

ozsat — Sun, 24 Oct 2021 09:29:06 GMT

Have you tried chaning 'Motion' control settings on the tv? I always found it hard to get it right on Samsung tvs.

Re: BT TV Box Pro - jerky video

MrSmith — Sun, 24 Oct 2021 09:40:53 GMT

Sorry, should have included more info. Pro box is direct replacement for 4K box (never any issues with that box).
Direct wired connection to SmartHub 2.
FTTC 67 Mbps broadband.
As mentioned in the initial post, this is happening with live TV (via the aerial) as well as streaming TV so was wondering if this might be a caching/buffering issue in the box...?

Re: BT TV Box Pro - jerky video

jonstannes — Sat, 30 Oct 2021 13:24:43 GMT

had same problem ,try settings match frame rate turn off an back on again ,that worked for me which have to do if i.e amazon watch anything in HDR which changes frame rate when go back to live tv the frame rate will stick at 30p jerky video an not auto switch back.

Re: BT TV Box Pro - jerky video

Anonymous — Tue, 02 Nov 2021 19:19:06 GMT

Thanks

Same issue here with the "jerk".

I'm not happy we have to manually switch the frame rate button. Shouldn't they be automatic? Is there any point?

Might as well keep it off otherwise?

Thanks

Chris

Re: BT TV Box Pro - jerky video

jonstannes — Tue, 02 Nov 2021 21:06:47 GMT

It should auto switch between the frame rates from 30p to 25p an not stick at 30p,my guess it is a software bug and will get fixed via an update at some point.

Re: BT TV Box Pro - jerky video

MrSmith — Tue, 02 Nov 2021 21:16:28 GMT

Thanks for the replies and suggestions. I did a reboot and it seems to have settled now so hopefully just a glitch....