This topic

BT Pro box 'ghost' failed recordings

f1charlie — Mon, 22 Nov 2021 15:35:38 GMT

I had to do a factory reset on my box at the weekend as it would not switch on - once I had got the timings right on pressing and releasing buttons (why have they made it so difficult? I almost gave up).

Since then My TV lists two 'failed' recordings in addition to each successful recording; three for the F1 on Sunday night.

Has anyone else come across such a phenomenon?

Re: BT Pro box 'ghost' failed recordings

f1charlie — Fri, 26 Nov 2021 22:37:43 GMT

It's still doing it. The 'failed' recordings appear the day after, although not for every recording.

I'll try to work out if there's some sort of pattern for which recordings it happens.

Re: BT Pro box 'ghost' failed recordings

DavidM — Sat, 27 Nov 2021 11:42:36 GMT

Hi @f1charlie and thanks for posting.

I'm sorry you're having problems with the recordings on your Pro Box. I think we'll need to take a closer look at this for you. I'll need some information so I'll drop you a private message now so you can get on touch.

Cheers

David

Re: BT Pro box 'ghost' failed recordings

f1charlie — Mon, 13 Dec 2021 17:23:49 GMT

Thanks @DavidM for the reply and apologies for the delay in noticing it.

The box has been behaving itself (pretty much) and the false failed recordings appeared to have stopped until Saturday when one did pop up for 'The Wheel'.

Re: BT Pro box 'ghost' failed recordings

MrBump007 — Sat, 22 Jan 2022 08:32:16 GMT

Yes I’m having the same issues, it will record the program but also display a duplicate that says it’s failed to record. I also get a message on longer programs i.e. about 2 hours that it fails to delete but does eventually disappear????

Re: BT Pro box 'ghost' failed recordings

richardhop — Tue, 25 Jan 2022 19:59:21 GMT

I am having exactly the same problem.

duplicate recordings with failed to record on one of them. They sometimes randomly appear 24 hours after watching the program or instantly after recording has finished. It is very annoying!

Re: BT Pro box 'ghost' failed recordings

TimCurtis — Wed, 26 Jan 2022 08:59:38 GMT

Just to say that this behaviour is not only experienced by the Pro box , I've seen similar behaviour on my T4000.

Re: BT Pro box 'ghost' failed recordings

MrBump007 — Wed, 26 Jan 2022 15:31:37 GMT

Ok, it’s happening on every recording I make from Youview, very annoying! The overnight software update hasn’t helped either.

Re: BT Pro box 'ghost' failed recordings

DavidM — Wed, 26 Jan 2022 16:43:15 GMT

Hi @MrBump007 and @richardhop and thanks for posting.

Sorry you're seeing these ghost recordings. I'll be happy to get this looked into for you. I'll need a few details so I'll drop you both a private message now so you can get in touch.

Cheers

David

Re: BT Pro box 'ghost' failed recordings

J0hnS — Wed, 26 Jan 2022 23:11:13 GMT

@DavidM

I also have the same ghost recording duplicates alongside perfectly recorded shows. Not every time but frequently. Mainly on series record rather than one off recordings.

Oddly sometimes when the box is turned on after being in standby the ghost shows are not visible. Other times they are visible immediately?

Any help you could offer would be great!

Re: BT Pro box 'ghost' failed recordings

Friar68uk — Thu, 27 Jan 2022 13:25:40 GMT

Hi All,

I'm new to this so please bear with me!

Yes I had some 'ghost' recordings last night on a series link (coronation street!) I deleted an episode from Monday where it says under the Delete Series Link part. This should be clearer that you only want to delete a certain episode and not the entire series. Both of Wednesday's episodes failed to record and the message only appeared this morning. Anyway, I thought I'd delete the whole series and start again but the Red record symbol still remains! I'm not sure where I stand now and another failed yesterday too.

I'm tempted to do a factory reboot, what does the moderator or anyone else think?

Thanks!

Re: BT Pro box 'ghost' failed recordings

JohnC2 — Thu, 27 Jan 2022 14:12:23 GMT

Hi @Friar68uk, we've taken in some examples of this problem earlier on the thread and once we get these investigated will be clearer on the problem and solution.

In the meantime, if you have no recordings you need to keep you could try a Factory Reset and let us know if that helps.

Cheers

John

Re: BT Pro box 'ghost' failed recordings

Friar68uk — Thu, 27 Jan 2022 14:54:20 GMT

Thanks John,

I'll wait and see what happens over the next 2 days, If i get failed recordings then I'll watch what i've recorded and do a factory reset Not my preference). As I said, It should be clearer when you are deleting a program that it is just that episode and not the entire series link. A separate button should be made available for your next software update to differentiate this.

Thanks

Friar

Re: BT Pro box 'ghost' failed recordings

derekscarborough — Sun, 30 Jan 2022 15:17:53 GMT

We have been getting these ghost failed recordings also, mainly on series links and sometimes four per programme.

Be interested to find out what the cause is and when a solution is found to fix it.

Re: BT Pro box 'ghost' failed recordings

MarcG — Mon, 31 Jan 2022 14:29:17 GMT

We have noticed that the 'ghost' recording when it appears (sometimes immediately and sometimes the next day) shows the exact start time of the programme, eg 9:00pm.

The recording that actually works always shows a start time of 1 minute later than the 'ghost' failed recording, eg 9:01pm.

We have also been able to watch and delete the "1 minute later" recording (not knowing it has a 'ghost' failed recoding) and then sometime later the 'ghost' failed recording shows in MyTV.

We do hope that there is a fast fix to this as it is very disconcerting to see "Failed to Record"!

Re: BT Pro box 'ghost' failed recordings

f1charlie — Tue, 01 Feb 2022 18:43:24 GMT

I've not been back for a little while, but as the originator of this thread, I'm pleased(?) to see that I'm not the only one getting these occurrences.

As I mentioned earlier my Pro box started behaving itself just as I got a response from the moderator, but then, just before the latest software update, I started getting the occasional ghost 'failed to record'. I thought the update might sort it out, but the behaviour has continued. Initially I looked like it only happened when a recording had been deleted on the same day of broadcast, but now I'm getting it for nearly every recording.

I receive signals from two transmitters where I live - I was wondering whether this might be confusing the software?

Re: BT Pro box 'ghost' failed recordings

JohnC2 — Tue, 01 Feb 2022 19:27:21 GMT

Hi @f1charlie, thanks for posting back, and sorry you're still getting these ghost recordings?

Do you currently have any on your recordings screen? Or have you already deleted them?

Cheers

John

Re: BT Pro box 'ghost' failed recordings

f1charlie — Tue, 01 Feb 2022 22:36:04 GMT

Hi @JohnC2 ,

I've deleted yesterdays, but I'm sure I'll have some more tomorrow!

Re: BT Pro box 'ghost' failed recordings

JohnC2 — Wed, 02 Feb 2022 08:37:49 GMT

Hi @f1charlie, thanks for posting back, and do come back let me know when you have some showing on the recordings page. The BT TV team would like to see this so please don't delete them.

Cheers

John

Re: BT Pro box 'ghost' failed recordings

MarcG — Wed, 02 Feb 2022 08:59:19 GMT

I have 2 failed recordings on my box currently - both have appeared over night.
What do you need to see?

Marc