This topic

BT TV Pro box won’t connect to WiFi

Alcot33uk — Sat, 27 Nov 2021 22:17:16 GMT

Received BT TV Pro box today to go with my BT Broadband. But the box refuses to connect to my BT Home Hub over Wi-Fi. Weirdly it will connect to my Meraki Wi-Fi.

I know the password for the Wi-Fi is correct and there’s no Ethernet cable plugged in. It just keeps stating ‘cannot connect’.

Re: BT TV Pro box won’t connect to WiFi

licquorice — Sat, 27 Nov 2021 22:33:50 GMT

Turn off Smart Setup on the hub.

Re: BT TV Pro box won’t connect to WiFi

Alcot33uk — Sun, 28 Nov 2021 09:20:40 GMT

That did not work.

Re: BT TV Pro box won’t connect to WiFi

Keith_Beddoe — Sun, 28 Nov 2021 09:22:58 GMT

@Alcot33uk

See https://community.bt.com/t5/YouView-from-BT/BT-TV-Box-Pro-Connecting-via-Wi-Fi/td-p/2184640

Re: BT TV Pro box won’t connect to WiFi

Cliffhazard — Thu, 26 Jan 2023 21:09:31 GMT

Hello, I don't know how this community works but I have exactly the same issue. The Pro box has worked perfectly since I had it and suddenly it can't connect to the WiFi.

I see the previous contributor went to private messages which doesn't really help me.

Does anyone have any ideas?

Thanks