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BT TV Connection Issues

DarrenK98 — Tue, 30 Nov 2021 02:43:09 GMT

I've had BT TV for over a year and in that time my box (DTR-T4000) occasionally loses connection to my hub. Normally the connection would be restored fairly quickly but recently it's taking much longer and happening more frequently. It's connected via a TP-Link powerline adapter.

Was wondering if anyone else had experienced this or perhaps the issue is my powerline adapters and not the box.

Re: BT TV Connection Issues

NeilO — Thu, 02 Dec 2021 16:39:06 GMT

@DarrenK98 welcome to the community and thanks for posting, I'm sorry to see you're having problems with your BT TV. It's very likely the power line adapters are losing connection, when this happens have you tried resetting them to see if that helps?

For BT TV we do recommend using BT Mini connectors as they have been optimised for use with our BT TV service.

Thanks
Neil