This topic

Netflix in 4k on New BT Pro Box

Sonic1978 — Thu, 02 Dec 2021 21:32:38 GMT

Hi,

I have just received the new bt tv box and I don’t seem to be able to view any Netflix shows in 4k, only hdr?

I know the previous box did not support hdr but did 4k and that is what it used to display in the info part of the programme, I have got a friend to check with his skyq Netflix app and it says on the film red notice for example 4k hdr,

but on my bt box it says hdr only, if anyone has any ideas would appreciate it :).

Re: Netflix in 4k on New BT Pro Box

zulu17 — Thu, 02 Dec 2021 22:45:29 GMT

Hi @Sonic1978 Assuming you have the right NETFLIX subscription ie Premium then it could be that the Netflix app believes you have insufficient speed to play 4K and therefore isn’t giving you the option. Who or what else is using your bandwidth , Is for example the BT Tv Box Pro tuned into BT TV channels , is your old box still connected to the internet and being used.

Re: Netflix in 4k on New BT Pro Box

Sonic1978 — Thu, 02 Dec 2021 23:25:45 GMT

Hi @zulu17 ,

I think I remember seeing you on here when I first joined back in 2010 🙂 (time goes to quick)

apologies not been on here much as had no need,

but yes have Netflix premium and never had this issue before, in fact now my download (55+mbps)and upload speeds (13mbps) are faster than ever since bt upgraded me to a better package, and bandwidth is no more than it has been previously,

I still have the old bt 4k box which when I plug in to same tv (Philips)receives Netflix 4k no problem but obviously not hdr,

out of interest do you have Netflix? If so do you get the 4k or hdr info for you when looking at programmes on there?

many thanks

Re: Netflix in 4k on New BT Pro Box

zulu17 — Thu, 02 Dec 2021 23:42:37 GMT

Yes @Sonic1978 Where appropriate eg RED NOTICE it is shown as 4K HDR on the BT Box Pro NETFLIX player.

Re: Netflix in 4k on New BT Pro Box

zulu17 — Fri, 03 Dec 2021 10:00:36 GMT

@Sonic1978 Probably worth restarting your BT Box and switch to a Freeview channel before opening NETFLIX again to see if it gives you the 4K HDR in the NETFLIX.

Re: Netflix in 4k on New BT Pro Box

Sonic1978 — Fri, 03 Dec 2021 13:53:13 GMT

Thanks @zulu17 , will give that a try and feedback result.

Re: Netflix in 4k on New BT Pro Box

Sonic1978 — Fri, 03 Dec 2021 23:21:07 GMT

Hi @zulu17

@so I reset my box, and unfortunately still not receiving 4k on Netflix, only hdr,I also logged into my Amazon prime video on the new box and only see the hdr option on there and not 4k?

I unplugged the new box and plugged in my old bt uhd box and receive 4k option straight away on both prime and Netflix, but soon as I swap to the new bt pro box it doesn’t show 4k.

although I can watch bt sport ultimate which I guess would not play if I could not receive 4k anymore? Or could it but just downscale it to hd?

any advice greatly appreciated.

Re: Netflix in 4k on New BT Pro Box

zulu17 — Fri, 03 Dec 2021 23:54:56 GMT

Hi @Sonic1978 are you using the BT Box Pro with an WiFi or wired ethernet cable connection. If Wi-Fi is it any different if you use the cable connection you were using previously with the T4000 box ?

Re: Netflix in 4k on New BT Pro Box

zulu17 — Sat, 04 Dec 2021 09:49:16 GMT

Hi @Sonic1978 i had a quick look this morning and think I can see what you are experiencing.

I think it occurs due to the BOx Pro Picture &Sound HDMI Display setting. So my impression is that the box output HDMI setting appears to be used rather than the Box own receiver capabilities by the box apps in detailing what quality the NETFLIX content etc is available in , so you see HDR but not 4K HDR listed if your box HDMI setting is not set to a HDMI display.

what is the setting you are using ?

Re: Netflix in 4k on New BT Pro Box

Sonic1978 — Sat, 04 Dec 2021 22:15:44 GMT

You got it @zulu17 🙂

I had it set to hdmi 10bit, and as soon as I changed it back to hdmi 8bit it now shows 4k hdr on both Netflix and prime video,

Just shows don’t change any settings If Your unsure what they do,

I wondered what the 10bit hdmi option did assuming it would improve something by the higher number not realising it would remove 4k on apps and bt sport ultimate.

Thanks very much for your help fixing this issue.

Re: Netflix in 4k on New BT Pro Box

Steve-Silver — Mon, 06 Dec 2021 13:05:40 GMT

My understanding is that the majority (although not all) HDR content on Netflix and Prime is also 4K. I believe that by changing the HDMI format from 10bit to 8bit, you will lose the benefit of HDR if that is what your TV supports.

Re: Netflix in 4k on New BT Pro Box

Sonic1978 — Mon, 06 Dec 2021 18:02:47 GMT

Hi @Steve-Silver ,

So by changing the display setting to HDMI 10 bit removed the option to display in 4k but can still view available content with HDR through Netflix/Amazon etc

When display is set to HDMI 8bit, It shows the option to view in both 4k and HDR?

I’m not sure what the 8bit 10bit option is for (apart from not being able to display 4k through 10 bit)

perhaps it enhances something my tv does not support.

thanks for the reply and be interested to know whether any one can get 4k through the 10 bit setting.

Re: Netflix in 4k on New BT Pro Box

Sonic1978 — Sun, 12 Dec 2021 22:46:32 GMT

Hi @Steve-Silver

You are correct, and I was mistaken.

I do lose HDR by changing the HDMI format from 10bit to 8bit,

but if I change it to 10bit I lose the option off 4k?

Is this issue the same for everyone?

Is there any way to have both HDR and 4k via the bt pro box?