https://community.bt.com/t5/Archive-Staging/Blue-light-loop/m-p/2201783#M1242118 <P>It sounds like the hard drive has failed. If you have an active BT TV subscription, call faults and they'll replace it but you will lose all of your recordings.</P> Mon, 20 Dec 2021 04:06:45 GMT NigelB72 2021-12-20T04:06:45Z https://community.bt.com/t5/Archive-Staging/Blue-light-loop/m-p/2201779#M1242117 <P>My BT TV box is in a loop between "Youview" and "BT leaking up" but never gets any further. I've tried turning it off and back on. I've checked all connections. I've also done the reset several times, but nothing. I just want my TV. Currently having to use my FireStick and catch up which isn't as good. Please help</P> Sun, 19 Dec 2021 23:58:50 GMT https://community.bt.com/t5/Archive-Staging/Blue-light-loop/m-p/2201779#M1242117 Alison216 2021-12-19T23:58:50Z https://community.bt.com/t5/Archive-Staging/Blue-light-loop/m-p/2201783#M1242118 <P>It sounds like the hard drive has failed. If you have an active BT TV subscription, call faults and they'll replace it but you will lose all of your recordings.</P> Mon, 20 Dec 2021 04:06:45 GMT https://community.bt.com/t5/Archive-Staging/Blue-light-loop/m-p/2201783#M1242118 NigelB72 2021-12-20T04:06:45Z https://community.bt.com/t5/Archive-Staging/Blue-light-loop/m-p/2201796#M1242119 <P>Hi&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/297454">@Alison216</a>&nbsp;I'm really sorry to see you're having problems with your BT TV box. If the reset isn't working then as&nbsp;<a href="https://community.bt.com/t5/user/viewprofilepage/user-id/214496">@NigelB72</a>&nbsp;has mentioned you might need a replacement box. Do you need any help getting that organised?</P> <P>Thanks</P> <P>Neil</P> Mon, 20 Dec 2021 09:47:58 GMT https://community.bt.com/t5/Archive-Staging/Blue-light-loop/m-p/2201796#M1242119 NeilO 2021-12-20T09:47:58Z