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BT TV Box lost all recordings but still showing on app

Ben36 — Wed, 22 Dec 2021 22:40:06 GMT

Our BT TV Box was in Maintenance Mode when switched on this morning and following prompts to a software reset (recommended) our entire recordings library was gone. I use the BT TV app and strangely all of the recordings are still showing there. I have tried another Maintenenance Mode / Internet reset but still nothing. Any help greatly appreciated!

Thanks

Ben

Re: BT TV Box lost all recordings but still showing on app

zulu17 — Thu, 23 Dec 2021 09:33:38 GMT

Hi @Ben36

it may be the Youview/BT box is no longer paired to that mobile device .
So whilst the mobile device app may think that it is still paired to a Youview/Bt box that particular registered device may as a result of the forced resets no longer be active and a “new” registered device now exist.

Re: BT TV Box lost all recordings but still showing on app

Ben36 — Thu, 23 Dec 2021 10:16:32 GMT

Thanks @zulu17

I assume there is no way to retrieve our recordings on the bt tv box?

Re: BT TV Box lost all recordings but still showing on app

TimCurtis — Thu, 23 Dec 2021 14:57:14 GMT

@Ben36

Retrieving old recordings is possible for SD ones only as HD are encrypted.

It requires removing the HDD , mounting on a Linux computer and copying off the recordings & probably encoding them to a different video format to play either on a computer or a smart TV.

I can go into more detail via a private message if you feel that approach might work for you.