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Bt tv pro box remote not working

Jonford1988 — Sun, 26 Dec 2021 19:06:00 GMT

My bt pro tv box remote isn’t working I have tried resetting the box and resetting the remote using the home button and number 9 I’ve also tried taking the batteries out for a bit when I reset the box the remote works for 2 seconds then doesn’t work when I press any button the ring around the bt button lights up as it should I just can’t figure out why it’s not working and without the remote I can’t change the channel or anything so I’m stuck

can anyone help as I can’t ring bt support as it’s closed

Re: Bt tv pro box remote not working

zulu17 — Sun, 26 Dec 2021 19:51:47 GMT

Hi @Jonford1988

if you can’t get the remote working , then if you have a USB keyboard then you could try using that details at

https://support.youview.com/youview-box/accessibility/use-a-keyboard-as-a-remote/

Also if you have had a previous Youview box then any of those BT or Humax Youview remotes would control the box.

Re: Bt tv pro box remote not working

Jonford1988 — Sun, 26 Dec 2021 19:44:05 GMT

Unfortunately I haven’t got a usb keyboard also I think it’s the most recent bt pro box as I have only had it a few months I’ve tried everything I have read online and on these forums but nothing works I will give bt a ring when they are open again at the moment I’m using the free view on my tv as I can’t use the bt tv pro box until I can get the remote to work

Re: Bt tv pro box remote not working

ozsat — Sun, 26 Dec 2021 21:07:02 GMT

You say you've taking the batteries out for a bit - but I assume you have tried new non-rechargable batteries too?

@Jonford1988wrote:
My bt pro tv box remote isn’t working I have tried resetting the box and resetting the remote using the home button and number 9 I’ve also tried taking the batteries out for a bit when I reset the box the remote works for 2 seconds then doesn’t work when I press any button the ring around the bt button lights up as it should I just can’t figure out why it’s not working and without the remote I can’t change the channel or anything so I’m stuck
can anyone help as I can’t ring bt support as it’s closed

Re: Bt tv pro box remote not working

Jonford1988 — Sun, 26 Dec 2021 21:09:00 GMT

I have tried brand new batteries aswell it seems the remote is working but for some reason there’s no response on the bt pro box when I press any button

Re: Bt tv pro box remote not working

ozsat — Sun, 26 Dec 2021 21:58:33 GMT

Could even be a faulty box if it isn't doing anything.

Re: Bt tv pro box remote not working

Jonford1988 — Sun, 26 Dec 2021 22:10:06 GMT

I was thinking that I think the Bluetooth might be broken in the box I will give them a ring when it’s open

Re: Bt tv pro box remote not working

mrrobotxyz — Wed, 29 Dec 2021 12:08:26 GMT

I had this exact same issue the other day. Got it solved by doing a factory reset on the box via the maintenance mode option. Luckily could pick the option to keep the recordings which it did. This seemed to fix the remote issue.

Re: Bt tv pro box remote not working

MrBadger — Fri, 03 Jun 2022 09:14:41 GMT

Hi I have a Pro box and for some reason the remote stopped working with it yesterday. Like the answer above, fix for me was to get into Maintenance Mode and do the second option (factory reset, keep recordings).

Re: Bt tv pro box remote not working

MrBadger — Fri, 03 Jun 2022 09:16:47 GMT

Oh and meant to say if you're wondering how I used the remote with the box during reset? It seems to work 'line of sight' but not bluetooth during Maintenance. I found this the hard way as my box is tucked away.