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BT Sports

IanTaylor79 — Thu, 05 Nov 2020 16:21:04 GMT

Hi, I have just moved over to BT TV, I have a BT YouView box, I have BT Sports and can watch it via the BT Sports app on my iPad but I can’t watch it on my YouView Box, It says I have to subscribe but I already have it?
Any help or assistance would be great, thanks 😉

Re: BT Sports

Anonymous — Thu, 05 Nov 2020 16:28:16 GMT

Try pressing OK on the remote in response to that message, if that doesn't do it then there is someting wrong with the way your account has been setup

Re: BT Sports

IanTaylor79 — Thu, 05 Nov 2020 16:35:31 GMT

Thank you, I will try that later and let you know

Re: BT Sports

IanTaylor79 — Thu, 05 Nov 2020 18:01:30 GMT

I have just tried that and still asks me to subscribe?

Re: BT Sports

NigelB72 — Thu, 05 Nov 2020 18:25:26 GMT

@IanTaylor79 did you subscribe to the app version of BT Sport separately or did you include it as part of your BT TV pack?

Re: BT Sports

Anonymous — Thu, 05 Nov 2020 18:33:57 GMT

It sounds like an account problem then, if so you will need assistance from one of the mods e.g. @NeilO

Re: BT Sports

IanTaylor79 — Thu, 05 Nov 2020 18:46:56 GMT

@NigelB72
It was part of my BT TV pack

Re: BT Sports

NeilO — Thu, 05 Nov 2020 19:40:21 GMT

Hi @IanTaylor79, I'm really sorry that does sound like a problem with the subscription, I'll send you a private message so you can get in touch but if you need this sorted urgently I'd recommend giving the BT TV faults team a call on 0800 800 150 as we're really busy in the moderation team at the moment.

Re: BT Sports

IanTaylor79 — Thu, 05 Nov 2020 20:27:50 GMT

@NeilOthanks for the reply really appreciate it. Will get in touch 👍