This topic

SkyGo app

DavidP1 — Sun, 08 Nov 2020 17:05:18 GMT

Hi. My sky go app will not play channels when I am

on my home wifi. It says that I am watching in a different country.

The app works fine in a different house on a different wifi. Any ideas??

Re: SkyGo app

NigelB72 — Sun, 08 Nov 2020 18:22:49 GMT

Is anyone running a proxy server or VPN?

Re: SkyGo app

DavidP1 — Sun, 08 Nov 2020 18:35:18 GMT

I don’t think so. I’ve just had bt installed and connected the device to it to watch skygo.

Re: SkyGo app

NigelB72 — Sun, 08 Nov 2020 19:08:35 GMT

Try restarting the hub, it should pull through a new IP address

Re: SkyGo app

DavidP1 — Sun, 08 Nov 2020 22:32:24 GMT

I tried that twice today but still doesn’t work

Re: SkyGo app

DarrenDev — Sun, 08 Nov 2020 22:36:51 GMT

And you're sure you're not using a VPN? What device is this from?

Re: SkyGo app

DavidP1 — Mon, 09 Nov 2020 07:38:11 GMT

Hi, it’s on an Amazon kindle

Re: SkyGo app

NigelB72 — Mon, 09 Nov 2020 07:41:14 GMT

It looks as though the Sky Go app isn't officially available on Amazon Kindle. Have you side loaded it?

Re: SkyGo app

DavidP1 — Mon, 09 Nov 2020 07:52:29 GMT

I just downloaded it from the kindle App Store. It works fine at my friends house, who also has bt internet. Just doesn’t work at my house

Re: SkyGo app

NigelB72 — Mon, 09 Nov 2020 10:22:56 GMT

I've just been reading through the Sky forums and lots of people are having the same problem across different ISP's and the common denominator seems to be a VPN that's embedded in antivirus software. In most cases this is Norton antivirus. It also doesn't seem restricted to Kindle

Re: SkyGo app

DavidP1 — Mon, 09 Nov 2020 11:00:31 GMT

Any ideas how I would rectify this? I’m not brilliant on IT tbh

Re: SkyGo app

NigelB72 — Mon, 09 Nov 2020 11:52:18 GMT

Sorry I don't

Re: SkyGo app

DarrenDev — Mon, 09 Nov 2020 11:58:27 GMT

I'd be intrigued to know what appears when you go to https://www.whatismyip.com/ in a web browser on the device. It should hopefully tell you your location, and the ISP may provide something useful for identifying what app is actually causing this.

Re: SkyGo app

DavidP1 — Mon, 09 Nov 2020 12:56:27 GMT

Thank you, I will try that when I’m home