This topic

how the hell do I contact someone at Bt

richard9556 — Mon, 09 Nov 2020 14:11:15 GMT

I have been trying all day to contact someone to add BT TV to my broadband package. I have spent well over and hour and a half waiting on the phone, with no response. I have tried online only to have a message that my order cant be processed. I have looked to email them but there is no facility and, interestingly there is no opportunity to reply to their own emails. I despair - and I am trying to spend money with them!!!!!!!!!!!!!!!!

Re: how the hell do I contact someone at Bt

imjolly — Mon, 09 Nov 2020 14:19:57 GMT

try phoning options team 0800800030

Re: how the hell do I contact someone at Bt

richard9556 — Mon, 09 Nov 2020 15:33:08 GMT

Thanks

Just tried that number.......gave up in despair after waiting for over an hour!!!!!

Re: how the hell do I contact someone at Bt

DavidM — Mon, 09 Nov 2020 16:45:20 GMT

Hi @richard9556 and thanks for posting.

Sorry you're having problems ordering BTTV. What happens when you try to order through www.bt.com/tv/add ? Do you get an error message? Can you post screen shots (remove any personal details).

Cheers

David