This topic

Device management

RegT — Sun, 22 Nov 2020 11:45:57 GMT

I can't register more than one device on the BT TV app. Following the instructions to play a film etc. , doesn't work.

Re: Device management

DarrenDev — Sun, 22 Nov 2020 13:55:05 GMT

What doesn't work @RegT ? Does the video play? If so, then the device is registered - nothing more needed.

Re: Device management

RegT — Sun, 22 Nov 2020 15:29:10 GMT

The video doesn't work. I just get returned to device management, where there are two boxes, one occupied by my mobile and the other free.

Re: Device management

RegT — Sun, 22 Nov 2020 15:32:53 GMT

It's the BT TV app where the problem is. BT Sport app works fine on the (new) tablet.

Re: Device management

DarrenDev — Sun, 22 Nov 2020 16:24:31 GMT

When you say the other is free, does the message in the box say "Once you watch a title on another device, it'll appear here"? Or "You can register a new device every 30 days"?

The message at the top of the list should indicate your current account state - whether a device can be registered now, or you need to wait a while for the device slot to become free.

Re: Device management

RegT — Sun, 22 Nov 2020 16:40:02 GMT

It says " you can register a new device every 30 days". I've been trying for longer than that.

Re: Device management

DarrenDev — Sun, 22 Nov 2020 16:47:23 GMT

Unfortunately accounts do occasionally get stuck thinking they're still within the device replacement window and need to be manually reset. I'll send you a DM - keep an eye out for the envelope icon in the top right corner of this window, and reply to my message with the details requested.

Re: Device management

RegT — Sun, 22 Nov 2020 16:51:54 GMT

...and the message at the top says all I have to do is play any film or TV show and it will appear in your list. Except I just get returned to the same page when I try this. Going round in circles!