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BT Sports App subscription problems

mauricevs — Wed, 25 Nov 2020 15:45:25 GMT

Hi,

I am staying in the UK for the next 2 months (hotel) and would like to watch CL football.

When subscribing i get the following error message: Sorry, we could not process your payment. Check your details and retry.If the problem keeps happening, call 0800 800 150 .

I called the number and i was told that i had to check with my bank if everything was okay. They told me that there should not be a problem with the payment.

In the meantime i bought a debit prepaid mastercard to check if it had anything to do with the fact that i used a cc from a bank in The Netherlands but i got the same error.

Any ideas how i can solve this problem?

Re: BT Sports App subscription problems

NeilO — Wed, 25 Nov 2020 16:44:36 GMT

Hi @mauricevs welcome to the community and thanks for posting, are you entering a UK postcode and is the debit card you're using associated with that address? I believe these measures are in place to ensure that the pass is only sold to customers who are resident in the UK.

Re: BT Sports App subscription problems

mauricevs — Wed, 25 Nov 2020 17:07:08 GMT

Hi @NeilO thank you for your reply, i did configure the debit card to be associated with that address.

Re: BT Sports App subscription problems

NeilO — Wed, 25 Nov 2020 19:05:01 GMT

Hi @mauricevs thanks for confirming that, are you using a VPN on the device you're accessing the website with?

Re: BT Sports App subscription problems

mauricevs — Thu, 26 Nov 2020 16:31:00 GMT

@NeilO I tried multiple connections. Mobile hotspot (but apparently that gets routed through germany), Hotel Wi-Fi and a VPN.

Re: BT Sports App subscription problems

JohnC2 — Thu, 26 Nov 2020 17:43:10 GMT

Hi @mauricevs are you going to be setting up a UK bank account as I think the credit/debit card would have to be registered to a UK bank.

Cheers

John

Re: BT Sports App subscription problems

mauricevs — Fri, 27 Nov 2020 19:51:16 GMT

@JohnC2 thank you for your reply. I will try that as soon as my 14 day quarantine is over.