This topic

Sport app in 4K on Nvidia Shield

anndymcl — Wed, 25 Nov 2020 15:51:00 GMT

Hi all,
I normally watch BT sport on my SKY Q, but heard that if I use the app on my Nvidia Shield I should be able to get 4K/HDR.

Could someone tell me how to go about this please?
(I get BT sport along with my BT Broadband, I don't pay SKY for it)

Thanks in advance.

Re: Sport app in 4K on Nvidia Shield

DarrenDev — Wed, 25 Nov 2020 16:53:32 GMT

If you have a BT Sport subscription that includes Ultimate access, then you simply need to install the BT Sport app on your Nvidia Shield device - you'll find it in the Play Store. Then log in with your BT ID.

To check your device/account/broadband is up to it, go across to the cog in the top right corner of the app and select the Device Checker.

Re: Sport app in 4K on Nvidia Shield

anndymcl — Wed, 25 Nov 2020 17:22:33 GMT

I have no idea what Ultimate access is, so I'm guessing I don't have it.

Is Ultimate the one you need a BT box for? I don't have a BT box and don't need one as I usually watch sport via SKY.

I know my devices (Nvidia Shield, LG 4K Oled) are suitable, I just need to be able to get the app to stream in 4K. Thanks again.

Re: Sport app in 4K on Nvidia Shield

DarrenDev — Wed, 25 Nov 2020 17:24:48 GMT

Easiest way to tell is to install the app. Even if you don't have Ultimate access, you'll get the best BT Sport experience using the BT Sport app as it provides access to everything we have to offer (assuming your broadband speed and wifi signal is good enough).

Re: Sport app in 4K on Nvidia Shield

anndymcl — Wed, 25 Nov 2020 17:31:22 GMT

I have the app installed already and it works really well... but I'd love to stream in 4K.

Can you just upgrade the app (and obviously pay a bit more if necessary)? Or is that not possible if I don't have an Ultimate subscription?

Re: Sport app in 4K on Nvidia Shield

DarrenDev — Wed, 25 Nov 2020 17:46:52 GMT

It's an account thing rather than an app thing. I'm not great with BT subscription options, but I think you should be able to upgrade your current package to Ultimate for an extra £5 a month - see here: https://www.bt.com/sport/bt-sport-ultimate

Re: Sport app in 4K on Nvidia Shield

anndymcl — Wed, 25 Nov 2020 18:02:17 GMT

That sounds like exactly what I was looking for, many thanks!

Re: Sport app in 4K on Nvidia Shield

DarrenDev — Wed, 25 Nov 2020 18:07:04 GMT

Excellent. If you decide to go for it, let me know how you get on - it'd be good to confirm that route is definitely open to you as a BT Broadband + Sky subscriber.

Re: Sport app in 4K on Nvidia Shield

anndymcl — Wed, 02 Dec 2020 13:59:11 GMT

I just tried to upgrade but it's impossible to do it online 😞
Once I'd filled in my account number and postcode as requested the next page just had one option: "Keep BT Sport".

I guess I'll have to ring them.

Re: Sport app in 4K on Nvidia Shield

TonyAdamson77 — Thu, 12 Aug 2021 17:01:12 GMT

Hi, sorry to jump in on this but I am having trouble with BT Ultimate on my Nvidia Shield Pro 2019.

I have Ultimate included with my BT Sport package and the device checker in the BT Sport app says so and that my device does HDR and broadband speed is fast enough. But, all I get is the HD channels.

Just wondered if you had come across this before?

TIA

@DarrenDev

Re: Sport app in 4K on Nvidia Shield

DarrenDev — Thu, 12 Aug 2021 18:23:52 GMT

BT Sport Ultimate is only available on selected events. The next one is Saturday: Premier League - Manchester United v Leeds United. This will be shown in 4K HDR, with Atmos audio.

Re: Sport app in 4K on Nvidia Shield

TonyAdamson77 — Fri, 13 Aug 2021 12:07:40 GMT

@DarrenDev thanks for getting back to me.

So on the app there isn't a dedicated Ultimate channel, just whatever game is in 4K will be available on the day?

Re: Sport app in 4K on Nvidia Shield

DarrenDev — Fri, 13 Aug 2021 12:09:21 GMT

Correct - no dedicated Ultimate channel in the app (on the BT TV box, it just shows an advert on loop when no matches are on).

Re: Sport app in 4K on Nvidia Shield

TonyAdamson77 — Fri, 13 Aug 2021 12:12:10 GMT

@DarrenDev thanks again.

Re: Sport app in 4K on Nvidia Shield

TonyAdamson77 — Sat, 14 Aug 2021 12:32:38 GMT

@DarrenDev just wanted to confirm that the 4K HDR is working as you said. Not getting Atmos though. Should I be able to on the Nvidia Shield?

Re: Sport app in 4K on Nvidia Shield

anndymcl — Fri, 16 Sep 2022 09:08:13 GMT

I'm back 😛
Up til recently the BT sport app has been working pretty well in 4k with just a bit of stuttering occasionally, but... last night's Man United game was unwatchable.

Buffering, choppy playback and some very odd effect where it looked as though two frames were on screen at the same time with a slight offset.

I rebooted my Nvidia Shield and cleared the BT Sport app cache but the problem persisted.

In the end I had to watch the game in SD on my SKY Q box.

Any idea why this was happening?