This topic

BT Sport Ultimate

Armitage11 — Thu, 26 Nov 2020 14:01:08 GMT

Hi,

I've just upgraded my TV package to the VIP one, but I haven't got access to the 4K content on BT Sport Ultimate. It doesn't say there's a problem other than me having to upgrade my package, when I thought that the VIP package covered this.

I see that this topic has been covered before, but it looks like something needs to be done to my account behind the scenes. Any suggestions would be welcomed!

Re: BT Sport Ultimate

NeilO — Thu, 26 Nov 2020 15:26:35 GMT

Hi @Armitage11, try updating the software on your BT TV box and let me know if that helps. Go to Settings > Software Information > Update software

Re: BT Sport Ultimate

Armitage11 — Fri, 27 Nov 2020 09:52:08 GMT

Many thanks @NeilO .

Unfortunately I had no joy - all software is up to date, but I still can't access the 4K content on channel 433.

Re: BT Sport Ultimate

JohnC2 — Fri, 27 Nov 2020 11:30:23 GMT

Hi @Armitage11 thanks for checking that. I've sent you a Private Message with details on how to contact us and we'll be happy to help you with this.

cheers

John