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Monthly pass - ID003 error

davebutler12 — Sat, 28 Nov 2020 12:56:46 GMT

Hello. I have taken out a monthly pass however when I attempt to login on the iPhone app I'm receiving the ID003 error message. I've also attempted to login via the PS4 app however received a differing error message. Any advice welcome, thanks.

Re: Monthly pass - ID003 error

DavidM — Sat, 28 Nov 2020 13:59:24 GMT

Hi @davebutler and thanks for posting.

Sorry you're getting the ID003 error message. Take a look at help with ID003 and let me know if that helps.

Cheers

David

Re: Monthly pass - ID003 error

davebutler12 — Thu, 03 Dec 2020 08:50:42 GMT

Hi David

Still no luck I'm afraid, I've had this for a week now. Everything looks correct on my account profile etc. Any further advice please?

Thanks

David

Re: Monthly pass - ID003 error

RobbieMac — Thu, 03 Dec 2020 08:55:41 GMT

Hi @davebutler12

Thanks for posting back!

Sorry you're still seeing that error message. You can get in touch with us and we'll take a closer look at this for you. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie