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Fault zp995

Helengrant47 — Fri, 18 Dec 2020 14:00:49 GMT

Getting a fault number coming up on bttv app. Zp995

Can anyone help with this please

Thanks

Helen

Re: Fault zp995

gomezz — Fri, 18 Dec 2020 15:32:33 GMT

At point does this come up? What are you doing with the app when this happens? Android or iOS version? What phone or tablet or other device?

Re: Fault zp995

Helengrant47 — Fri, 18 Dec 2020 15:41:57 GMT

It's on a TV. Bttv loads with money screen. I select programme ie c+I it then looks like it will load then comes up with the error

Re: Fault zp995

Anonymous — Fri, 18 Dec 2020 15:52:13 GMT

To fix this error, try restarting the app by pressing Back until you get to the 'Amazon Home' screen.

Pressing the Home button will keep the app open in the background so to fully restart, you need to press 'Back'.

https://www.bt.com/help/tv/fix-a-problem/bt-tv-app/amazon-fire-tv/bt-tv-app-error-codes---amazon-fire-tv

Re: Fault zp995

Helengrant47 — Fri, 18 Dec 2020 16:02:03 GMT

I've tried that it keeps asking me to sign in everything I do this too and still comes up with the fault

Re: Fault zp995

Anonymous — Fri, 18 Dec 2020 16:10:21 GMT

It's not clear from your post but I'm assuming you're having problems using the Prime Video app on your BT Youview box? If I'm correct, you could try a factory reset

Re: Fault zp995

Helengrant47 — Fri, 18 Dec 2020 16:16:33 GMT

I'm using an amazon prime stick in my TV. I have tried to reset it all but still having issues. I am going to reboot my router also to see if this helps. I will let you know

Thanks

Re: Fault zp995

gomezz — Sat, 19 Dec 2020 13:50:35 GMT

Perhaps you also need to be asking about this in a Firestick forum? That error code certainly does not look like a usual BT TV app code which suggests it is the Firestick OS which is generating it.

Re: Fault zp995

Helengrant47 — Sat, 19 Dec 2020 13:52:29 GMT

Well whatever the fault is or was its gone now. Was working fine again last night

Re: Fault zp995

DarrenDev — Mon, 21 Dec 2020 07:01:24 GMT

ZP995 is an error code from the BT TV app on Amazon devices. Specifically the Z means it's an Amazon app, the P means it's related to playback, and 995 means the player is failing to connect to our server.

So in short, that error code means an internet connection issue. The usual recommendation on anything like that would be to reboot the device, and then try rebooting the router.

Re: Fault zp995

Helengrant47 — Mon, 21 Dec 2020 07:09:30 GMT

@DarrenDev

Hi thanks for your feedback. Yeah I rebooted amazon firestick and left it for a while and it all seems OK now. I didn't do a router reboot but that was next step had that not worked. Also can you advise is there an app out for discovery plus for firestick yet? Can't seem to find anything? Much appreciated with the help.

Helen

Re: Fault zp995

DarrenDev — Mon, 21 Dec 2020 07:18:10 GMT

I don't have any view of Discovery's release schedule I'm afraid. It doesn't look like it's currently available, and a quick Google only gives rumours on a possible January release.

Re: Fault zp995

Helengrant47 — Mon, 21 Dec 2020 07:21:01 GMT

@DarrenDev

Yeah that's all I could find out too. Cheers for the help though. Merry Christmas to all

Helen