This topic

bt sport not working outside the uk.

dan131 — Fri, 01 Jan 2021 16:05:31 GMT

bt sport will not work for me outside the uk now. it gives a fault code of LP205 but this doesnt come up with anything on the help page. the main reason i have bt sport is so i can watch sport when im in europe. the bt sport website is still advertising that you can watch in any europian country. is this a random error? or is it not going to work now because of the brexit?

Re: bt sport not working outside the uk.

-Richie- — Fri, 01 Jan 2021 16:27:30 GMT

Brexit means no more BT Sport in Europe, the help pages need updating.

Re: bt sport not working outside the uk.

PaddyB — Sat, 02 Jan 2021 08:33:13 GMT

Hi @dan131,

Thank you for posting. What @-Richie- has said is correct.

From the 1st of January 2021, the transition period for the UK to leave the European Union (EU) will have ended and the new rules take effect.

As a result of this, BT TV and BT Sport customers will no longer be able to use the apps or access the web players in the EU. This includes all live and catch-up services.

They'll be able to continue to watch in England, Scotland, Wales, Northern Ireland, Channel Islands and Isle of Man.

I'm sorry the help page hasn't been updated and I've highlighted that to be corrected.

Thanks

Paddy

Re: bt sport not working outside the uk.

Snowy5108 — Wed, 20 Jan 2021 20:47:04 GMT

So how come I get the same message when I'm clearly in the UK but being told by bt app that I'm not!

Re: bt sport not working outside the uk.

DarrenDev — Wed, 20 Jan 2021 22:25:53 GMT

Are you using a VPN @Snowy5108 ? If so, disconnect it.

If you're not on a VPN then please send me a DM with your BT ID and I'll check why you're seeing that message.

Re: bt sport not working outside the uk.

Nico1234 — Tue, 16 Feb 2021 22:05:11 GMT

I'm in the UK and getting the same message. VPN is turned off.

Re: bt sport not working outside the uk.

GSmith570 — Tue, 16 Feb 2021 22:07:54 GMT

I am having exactly the same problem.

Sitting at home. No VPN

Re: bt sport not working outside the uk.

DarrenDev — Tue, 16 Feb 2021 22:10:52 GMT

Were you on a VPN when you launched the app? We're aware of an issue that if you start the app with a VPN connected, you'll continue to see location error messages even when the VPN is disconnected. You need to kill the app and restart, or log out and in again to get it to pick up the change of location.

Re: bt sport not working outside the uk.

GSmith570 — Tue, 16 Feb 2021 22:25:04 GMT

Thank you so much Darren. That seems to have solved it.

Re: bt sport not working outside the uk.

Michael283773 — Sun, 07 Mar 2021 09:40:19 GMT

Can you fix mine *********@yahoo.co.uk

Re: bt sport not working outside the uk.

DarrenDev — Sat, 06 Mar 2021 23:42:40 GMT

Sorry @Michael283773 - it's not something I can instantly fix. It looks like your broadband provider is being incorrectly blocked by our location provider as being a VPN. I've raised a ticket for this to be investigated, but it may be Monday before anyone picks it up.

Re: bt sport not working outside the uk.

banyancafe — Mon, 15 Mar 2021 13:45:52 GMT

Hi, since upgrading to BT sport HD I've been getting this error message. I've checked my up location and it's in the UK. I don't use a VPN so not sure why I'm getting this message. Any suggestions?

Thanks

Re: bt sport not working outside the uk.

DarrenDev — Mon, 15 Mar 2021 13:52:03 GMT

Looks like you're using the same broadband provider @banyancafe - I've chased for progress on the ticket raised from this issue last week. We use a 3rd party to tell us the location of IP addresses - we've asked them to check their list.

Re: bt sport not working outside the uk.

banyancafe — Mon, 15 Mar 2021 13:54:33 GMT

Thank you for confirming.

Re: bt sport not working outside the uk.

DarrenDev — Wed, 17 Mar 2021 14:30:29 GMT

That's your ISP now unblocked @banyancafe @Michael283773 - could you please confirm that you're now able to watch BT Sport OK?

Re: bt sport not working outside the uk.

Michael283773 — Wed, 17 Mar 2021 14:48:12 GMT

Unfortunately not, can’t even get logged in now lol comes up ‘sorry-there’s a Problem’ with the code id153 and nothing comes up. Be as well cancelling have phoned up and been told check location settings and turn off vpn however location settings are fine and don’t have a vpn

Re: bt sport not working outside the uk.

DarrenDev — Wed, 17 Mar 2021 14:53:20 GMT

Your account is currently showing as locked out @Michael283773 - it looks like someone requested a password reset on the morning of March 7th. Try to log into bt.com/mybt and it should prompt you to set a new password (or use the password reset option on the login form).

Re: bt sport not working outside the uk.

banyancafe — Wed, 17 Mar 2021 14:57:59 GMT

Hi, yes it's now working, many thanks

Re: bt sport not working outside the uk.

tulips — Wed, 07 Apr 2021 17:01:32 GMT

Hello Paddy,

I have only seen your reply now because I had had no reason to read any correspondence as I did not have any problems, not having been abroad since last autumn till recently - that is when I realised that I could no longer watch BT Sport on my laptop in Europe, whereas before this year that was possible. I am hugely disappointed that, since 1 January, BT customers can no longer watch BT Sport whilst in the EU (after all, as a Dutchman resident in thre UK I was not entitled to cast my vote in the Brexit Referendum...). You mention that 'new rules' came into force on 1 January. What are these and who decided on them?...I am most curious and, in any event, fail to understand the reason in this case. Did BT advise its customers?

Re: bt sport not working outside the uk.

DarrenDev — Wed, 07 Apr 2021 17:06:48 GMT

EU law required that content be portable - this meant that content providers had no choice but to allow their content to be played throughout the EEA.
With Brexit, the EU portability law no longer applied. This meant that content providers were legally allowed to tell BT to restrict the content to UK - and they did.
The rules are from the owners of the content.