This topic

App Login Errors id003 and id153

RogueStatue — Thu, 07 Jan 2021 20:21:34 GMT

I currently pay for BT Sport via my Sky TV subscription. When I try and login to the BT Sport App on my iPhone, I get a ID003 code (I have gone through all of the account checks and it looks fine).

When I try on my Xbox, I get an ID153 error code.

Could it be because I have an old BT account that is no longer active?

Re: App Login Errors id003 and id153

DarrenDev — Thu, 07 Jan 2021 21:09:26 GMT

If you pay Sky directly for your BT Sport subscription then I'm afraid you're not entitled to use the BT Sport app. You can only log into the app if you pay BT directly for your subscription, or you get it included as part of an EE mobile contract.

Re: App Login Errors id003 and id153

Msbayton1 — Sat, 23 Jan 2021 22:42:05 GMT

I have just brought a pass for the ufc fight tonight and I’ve never logged into by sport before but I’m getting the ID 153 error code and the fight is in 2 hours

Re: App Login Errors id003 and id153

DarrenDev — Sat, 23 Jan 2021 22:46:43 GMT

You need to use the BT Sport Box Office app @Msbayton1 - your login won't with with the BT Sport app.

Re: App Login Errors id003 and id153

Msbayton1 — Sat, 23 Jan 2021 22:55:07 GMT

How is this done as the box office app isn’t available on Xbox

Re: App Login Errors id003 and id153

DarrenDev — Sat, 23 Jan 2021 22:59:24 GMT

There is no option to watch BT Sport Box Office events on your Xbox - unless it works in the web browser on it?

Re: App Login Errors id003 and id153

Msbayton1 — Sat, 23 Jan 2021 23:03:34 GMT

I brought the fight pass on the bt website paid 25 quid for the monthly pass which is what it told me to do, now it says I have to go to the box office create an account and then pay another 19.95 to watch this. So am I correct I’m saying that when I purchased a monthly pass for the bt sport pass I can’t watch the fight

Re: App Login Errors id003 and id153

DarrenDev — Sat, 23 Jan 2021 23:07:16 GMT

Afraid so - a monthly pass will get you access to the BT Sport app for a month, but won't include tonight's fight.

Re: App Login Errors id003 and id153

Msbayton1 — Sat, 23 Jan 2021 23:08:28 GMT

Is there anyway of getting a refund as the website specifically said I had to purchase the monthly pass only to now find out that’s untrue

Re: App Login Errors id003 and id153

DarrenDev — Sat, 23 Jan 2021 23:16:58 GMT

Not something I can help with I'm afraid. I can only recommend you try calling the helpdesk.

Re: App Login Errors id003 and id153

Matthope — Tue, 09 Feb 2021 14:31:04 GMT

Good morning I have just added the BT Sport bundle to me EE contract but keep getting the error ID153. I so something re watch the Cricket free video with Eoin Morgan and i watched that at 14.24

Re: App Login Errors id003 and id153

DarrenDev — Tue, 09 Feb 2021 14:36:56 GMT

@Matthope it can take a few minutes for updates to cascade around the system, and if you're already in the app then it may not pick it up straight away. I'd recommend you either log out and into the app again, or restart the device (you didn't mention which app you're trying to use).

Re: App Login Errors id003 and id153

Matthope — Tue, 09 Feb 2021 14:43:42 GMT

Thanks for your reply. Think it is back in now im using the BT Sports APP on a Fire Stick but I think it has worked now.

Can I ask for the 5.30 football tonight will i be able to re watch this on catch up any time after its finished

Re: App Login Errors id003 and id153

DarrenDev — Tue, 09 Feb 2021 15:18:49 GMT

It varies depending on the match/competition - some are available immediately after the match has finished. Others take a few hours to appear.
Replays are usually available indefinitely, but premiership only stay for 2 weeks.
Specifically for tonight's FA Cup 5th round match between Burnley and Bournemouth, it should be available straight after the match.

Re: App Login Errors id003 and id153

Matthope — Tue, 09 Feb 2021 15:22:42 GMT

Thank you that is the game I was talking about

Re: App Login Errors id003 and id153

Dannyboyle — Tue, 16 Feb 2021 16:50:00 GMT

I have just upgraded my by sports package to ultimate and now I am having the id003 error on the app (on my phone) and when I try to log into the app on my Xbox I’m getting error code id153 is there any advise on what I can do?

Re: App Login Errors id003 and id153

DarrenDev — Tue, 16 Feb 2021 16:54:04 GMT

Have you followed the instructions at www.bt.com/help/id003 @Dannyboyle? If so, send me a DM with the BT ID you're trying to use and I'll take a look.

Re: App Login Errors id003 and id153

Dannyboyle — Tue, 16 Feb 2021 16:58:46 GMT

I was previously signed up to bt sport thought my ee account but only to watch it on my phone so I didn’t think I would need to set up my account again, I’ll do this now. Do you know how long it’ll take to get my verification email as I’m desperate to watch the game tonight

Re: App Login Errors id003 and id153

DarrenDev — Tue, 16 Feb 2021 17:01:04 GMT

What subscription have you taken out @Dannyboyle? If you've just upgraded your EE subscription to Ultimate then your existing login should update within a few minutes. If you've taken a new subscription via some other method then you need to make sure that other account is corrected associated with a BT ID.

Re: App Login Errors id003 and id153

Dannyboyle — Tue, 16 Feb 2021 17:02:37 GMT

This has been updated through ee and the subscription is the same, I updated this last night and haven’t been able to access through my phone or Xbox