https://community.bt.com/t5/Archive-Staging/BT-ID-not-being-recognised/m-p/2133111#M1242895 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/286016">@haleemakhan45</a>, I'm sorry to see you're having issues accessing the BT Sport service. The '<STRONG>sorry, we can’t get your account details right now’ </STRONG>error normally means there isn't an active BT Sport service associated with the BT ID, to get this fixed you'll need to get in touch with EE.</P> <P>Thanks</P> <P>Neil</P> Wed, 20 Jan 2021 18:56:41 GMT NeilO 2021-01-20T18:56:41Z https://community.bt.com/t5/Archive-Staging/BT-ID-not-being-recognised/m-p/2133086#M1242894 <P><STRONG>I have a BT sport add on through EE which I signed up for a while ago but recently I haven’t been able to access my account and every time I try to log in I get ‘sorry, we can’t get your account details right now’. I try to reset the password and this works so it recognises I have an account as I get a reset link but doesn’t let me log in or create a new account. Please can someone assist me.&nbsp;</STRONG></P><P>&nbsp;</P> Wed, 20 Jan 2021 18:19:33 GMT https://community.bt.com/t5/Archive-Staging/BT-ID-not-being-recognised/m-p/2133086#M1242894 haleemakhan45 2021-01-20T18:19:33Z https://community.bt.com/t5/Archive-Staging/BT-ID-not-being-recognised/m-p/2133111#M1242895 <P>Hi <a href="https://community.bt.com/t5/user/viewprofilepage/user-id/286016">@haleemakhan45</a>, I'm sorry to see you're having issues accessing the BT Sport service. The '<STRONG>sorry, we can’t get your account details right now’ </STRONG>error normally means there isn't an active BT Sport service associated with the BT ID, to get this fixed you'll need to get in touch with EE.</P> <P>Thanks</P> <P>Neil</P> Wed, 20 Jan 2021 18:56:41 GMT https://community.bt.com/t5/Archive-Staging/BT-ID-not-being-recognised/m-p/2133111#M1242895 NeilO 2021-01-20T18:56:41Z