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BT box office app not allowing me to sign in

Charlie1189 — Thu, 21 Jan 2021 14:04:34 GMT

I’ve just download the BT sport box office app and registered an account. When I go to sign in it says ‘this application is currently unavailable in your area’, how do I sort this?

Re: BT box office app not allowing me to sign in

NigelB72 — Thu, 21 Jan 2021 14:50:58 GMT

Where abouts in the UK are you?

Re: BT box office app not allowing me to sign in

NeilO — Thu, 21 Jan 2021 14:57:10 GMT

Hi, @Charlie1189 thanks for posting and welcome to the community. The app is only available from within the UK if you have a VPN or other type of software on your device that masks your IP address you'll need to disable it before opening the app.

Cheers

Neil

Re: BT box office app not allowing me to sign in

Charlie1189 — Thu, 21 Jan 2021 15:16:49 GMT

Hi Neil, thanks for your reply. What do I need to disable before opening the app?

Re: BT box office app not allowing me to sign in

Charlie1189 — Thu, 21 Jan 2021 15:17:04 GMT

West London

Re: BT box office app not allowing me to sign in

NeilO — Thu, 21 Jan 2021 15:55:56 GMT

Hi @Charlie1189 do you have a VPN (virtual private network) on your device? If you do then you'll need to turn it off to use the app.

Thanks

Neil

Re: BT box office app not allowing me to sign in

Charlie1189 — Thu, 21 Jan 2021 18:51:51 GMT

No I don’t which is why I don’t understand why I’m getting this problem

Re: BT box office app not allowing me to sign in

DarrenDev — Thu, 21 Jan 2021 19:13:30 GMT

Go to www.whatismyip.com on your device - what country does it say you're in?

Re: BT box office app not allowing me to sign in

Charlie1189 — Thu, 21 Jan 2021 19:36:23 GMT

London, England

Re: BT box office app not allowing me to sign in

DarrenDev — Thu, 21 Jan 2021 19:41:21 GMT

Are you able to try any other network? E.g. over mobile data? If not, reboot your router to get a new IP address and try again.