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Bt sports app

Hoppo — Tue, 26 Jan 2021 20:42:02 GMT

My Bt sports app keeps turning my Wi-fi off after 2-3 minutes on my apple iPad. I’ve reset my Bt home hub re installed the app but still have the same problem, can anyone help me with this please.

Re: Bt sports app

DarrenDev — Tue, 26 Jan 2021 22:20:29 GMT

Is it turning the WiFi off @Hoppo ? Or are you just finding that it disconnects?
What version of the BT Home Hub do you have?

Re: Bt sports app

Hoppo — Tue, 26 Jan 2021 22:29:11 GMT

Hi it disconnects the Wi-fi and I have to reconnect to the Wi-fi . I have a home hub 3

Re: Bt sports app

DarrenDev — Tue, 26 Jan 2021 22:33:38 GMT

OK thanks. Could you also please confirm the exact model of iPad you have? I've already had 1 other report from an iPad, and I'm seeing similar behaviour from Android devices. I've already got an investigation open with the Hub team to try to work out what's going on.

Re: Bt sports app

Hoppo — Tue, 26 Jan 2021 22:47:34 GMT

I have an apple iPad Air