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Xbox login error code 153

J2thabill — Wed, 27 Jan 2021 18:52:34 GMT

Hello. I can not log in on my xbox app. Keep getting error code 153. From searching on here I can see others have had this problem before and it had been fixed apprently. It's to do with previously having a subscription that is now inactive. How do I fix this and log back in? Thanks

Re: Xbox login error code 153

RobbieMac — Wed, 27 Jan 2021 19:01:29 GMT

Hi @J2thabill

Welcome to the Community and thanks for your post!

I'm sorry for the problems logging into the BT Sport app on your Xbox. Do you have BT Sport as part of your BT Package or is it through EE with your mobile?

Can you see if you can log into the website with your credentials here --> BT Sport Login page <--

Post back and let me know please..

Cheers,

Robbie

Re: Xbox login error code 153

J2thabill — Wed, 27 Jan 2021 19:06:48 GMT

I don't have ee or broadband or anything else with bt. I wanted to just resubscribe to bt sport on the website then watch the football via my xbox app as before. I can log onto the website OK but on xbox app it will not work. I need to get into the app on my xbox before I'm willing to pay via the website of course as that how I intend to watch. Any ideas? Thanks

Re: Xbox login error code 153

DarrenDev — Wed, 27 Jan 2021 21:12:13 GMT

You'll not be able to log in until you re-activate your subscription @J2thabill
There was a problem in the past where creating a new subscription on the same ID as a previously deactivated one could cause issues. That's fixed.

Re: Xbox login error code 153

J2thabill — Thu, 28 Jan 2021 16:46:49 GMT

Thanks I did as you said and it worked