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BT Sport Channel 3 not working?

sharrison98 — Sat, 30 Jan 2021 14:42:26 GMT

Hi, I'm wondering if anyone can advise on a very specific problem I've been having since yesterday.

When trying to access BT Sport on the website, channel 3 doesn't work. It just shows the loading icon inside the player, which is frozen, and the stream does not start. The other channels work fine, and I have had the same results with Chrome, Safari and Firefox. What's strange is that channel 3 does work on the mobile app on both my phone and iPad.

Any ideas if this is a known issue with BT Sport at the minute or if there's anything I should try?

Thanks.

Re: BT Sport Channel 3 not working?

zulu17 — Sat, 30 Jan 2021 14:50:01 GMT

@sharrison98 Not sure if it is a known issue but I have just replicated the problem.

Re: BT Sport Channel 3 not working?

DanielS — Sat, 30 Jan 2021 15:54:09 GMT

Thanks for reporting this to us @sharrison98.

We are going to investigate this and see what can be done.

Thanks

DanielS

Re: BT Sport Channel 3 not working?

DanielS — Sat, 30 Jan 2021 16:03:52 GMT

Hi @sharrison98 & @zulu17,

Thank you both for bringing this to my attention.

BT Sport 3 is now working again 😁

Thanks

DanielS

Re: BT Sport Channel 3 not working?

sharrison98 — Sat, 30 Jan 2021 16:11:41 GMT

Thanks @DanielS, can confirm it is working for me now 😊