https://community.bt.com/t5/Archive-Staging/VC011-Error-Roku-4k-pkayback/m-p/2137098#M1243071 <P>Hi, I have just bought my second Roku 4k stick and it recognises the Bt Ultimate playback, however when I select 'play' I get a VC011 error message.</P><P>The only way I can get it to play is by downscaling the screen settings to 1080p? Any idea why?</P><P>I am able to playback 4k content on my other 4k stick on a different TV.&nbsp;</P><P>I am on a full fibre upto 500mbs broadband package.&nbsp;</P> Sun, 31 Jan 2021 13:36:47 GMT Fstbloke72 2021-01-31T13:36:47Z https://community.bt.com/t5/Archive-Staging/VC011-Error-Roku-4k-pkayback/m-p/2137098#M1243071 <P>Hi, I have just bought my second Roku 4k stick and it recognises the Bt Ultimate playback, however when I select 'play' I get a VC011 error message.</P><P>The only way I can get it to play is by downscaling the screen settings to 1080p? Any idea why?</P><P>I am able to playback 4k content on my other 4k stick on a different TV.&nbsp;</P><P>I am on a full fibre upto 500mbs broadband package.&nbsp;</P> Sun, 31 Jan 2021 13:36:47 GMT https://community.bt.com/t5/Archive-Staging/VC011-Error-Roku-4k-pkayback/m-p/2137098#M1243071 Fstbloke72 2021-01-31T13:36:47Z