This topic

ID003

Davidjlplatt — Tue, 02 Feb 2021 16:55:31 GMT

I’m having an issue logging into the BT Sport App. I have recently got BT sport via EE and I cannot login, it just gives me the ID003 message. I have followed all the instructions provided via the help link but to no avail. I have also checked that I am the account holder as suggested in previous posts. I have spoken to both EE and BT on the phone and they inform me that everything looks fine on the system. I don’t understand what has gone wrong!
cheers. Dave

Re: ID003

DarrenDev — Tue, 02 Feb 2021 19:48:07 GMT

It looks like you activated your subscription on the evening of Jan 26th @Davidjlplatt - unfortunately we had a major system fault that evening which resulted in a large number of orders failing to be processed that night. Yours is one of them. We thought we'd tidied them all the following morning, but it looks like that's not the case.

I've raised a ticket for one of my colleagues to fix it - it's most likely not going to be fixed until tomorrow now though. Check your email - I've issued you with a 24 hour pass to give you access until it's sorted.

Sorry for the inconvenience.

Re: ID003

Davidjlplatt — Tue, 02 Feb 2021 19:59:34 GMT

Thank you so much. Just in time for the game I was hoping to see.

Re: ID003

Davidjlplatt — Sat, 06 Feb 2021 16:33:19 GMT

The issue does not appear to have been resolved. Can you get someone to look into this again please? Thanks.

Re: ID003

DarrenDev — Sat, 06 Feb 2021 17:22:00 GMT

Sorry David - the ticket is still open! They usually resolve within 24 hours - not sure why they haven't this time. I'll send you another temporary pass as soon as I get home (about an hour).

Re: ID003

Davidjlplatt — Sat, 06 Feb 2021 17:28:08 GMT

No rush at all. Won’t be trying to watch again till tomorrow night.

Re: ID003

DarrenDev — Sat, 06 Feb 2021 18:31:08 GMT

New pass sent - should be in your inbox. I've set it for 7 days this time, just in case. I'll chase the provisioning team on Monday.

Re: ID003

Davidjlplatt — Sat, 13 Feb 2021 16:16:13 GMT

When I sign in with my own details the app still has error code ID003. Getting a bit silly now!!!

Re: ID003

RobbieMac — Sat, 13 Feb 2021 18:18:33 GMT

Hi @Davidjlplatt

Thanks for your posts and welcome back!

I'm sorry that you're experiencing error code ID003 when trying to log on to the BT Sport app with your BT ID. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Re: ID003

DarrenDev — Sat, 13 Feb 2021 19:53:28 GMT

@RobbieMac I already have a ticket open with DnP on this. Where they'd normally take under 24 hours to resolve, this one appears to be taking them forever!
I can only apologise for the time it's taking @Davidjlplatt ... the pass I sent you is still active though.

Re: ID003

DarrenDev — Tue, 16 Feb 2021 16:45:15 GMT

Hey @Davidjlplatt ... I called the team directly this morning and got them to process it straight away, as it was LONG overdue. Everything looks good at this end now, so you should be able to log into the app with your own account. Let me know how it goes.

Re: ID003

Davidjlplatt — Tue, 16 Feb 2021 19:38:16 GMT

All sorted now. Many thanks for your help!

Re: ID003

Davidjlplatt — Sun, 18 Apr 2021 17:14:24 GMT

For some reason the app has stopped working again. Any idea what he happened now? I now get code ID005

Re: ID003

DarrenDev — Sun, 18 Apr 2021 17:21:00 GMT

On what device @Davidjlplatt?
ID005 is a "shouldn't ever happen" error code and would usually indicate a system fault. Restarting the app should hopefully fix it.

Re: ID003

Davidjlplatt — Sun, 18 Apr 2021 17:27:30 GMT

I’ve tried uninstalling and reinstalling but no luck

Re: ID003

DarrenDev — Sun, 18 Apr 2021 17:28:30 GMT

On what device?

Re: ID003

Davidjlplatt — Sun, 18 Apr 2021 17:29:23 GMT

LG tv

Re: ID003

DarrenDev — Sun, 18 Apr 2021 17:30:31 GMT

We don't have an app for LG TVs?

Re: ID003

Davidjlplatt — Sun, 18 Apr 2021 17:32:38 GMT

Sorry Amazon fire stick

Re: ID003

Hunter2660 — Sun, 18 Apr 2021 18:05:23 GMT

Reboot the Firestick and try again.